Bad, REALLY CRAZY!!! but bad... read if you feel like laughing and smacking your head!
(Updated- A responsible party read this review and has reached out to assure this would be addressed. I gave them an extra 2 stars. I don't want to just criticize people and appreciate it when someone can step-up even if it might be embarrassing. Thanks Hannah!)
Now- here is the craziness....
We were getting a late dinner (about 8pm) and chose this location because it closes later than the others. It's open until 10pm.
At first glance, it seems pleasant enough. We were the only ones in the store. And we didn't even get the, "welcome to firehouse." Until another 30 seconds passed of the female co-worker ranting about the other shifts to a male co-worker. Once he was free for discussion, he greeted us. I didn't express irritation. It takes a lot more to get me upset.
The male co-worker was obviously new. The female had to press a few buttons on the register and then stepped to the edge of the kitchen to observe and CONTINUE ranting about the other staff members. We ordered 4 sandwiches. 2 of those are the kids GRILLED CHEESE and we were there about an hour! The entire time the girl never lifts a finger to help the very inexperienced young man and CONTINUES STILL complaining ever more aggressive about the job and how lazy everyone else is. ( Ironically. )
It is bad. Really bad. The boy is just hostage to her tirade and all the while trying to get answers on how to make the different sandwiches. The young man asked how to make a grilled cheese! Worse- the girl told him NOT to put it on the foil wrapper, but to put it on PAPER and just one slice of cheese! Thank God the young man "mistakenly" used foil and "cheesed it up." We would have been in an actual FIRE house!
Because she never quit complaining, I found out that she has been "working" there for a year and she was not able to stay & help do the dishes or clean up because her age prevents her from staying until 11. The time we were there, she could have cleaned the whole store. (And it needs it!) Sticky tables & floor, icky bathroom, sloppy work space & soda station. She honestly stood there complaining the entire time. The young man made our sandwiches amazingly slow, but properly- despite the ill-advised coworker and her dangerous directions.
Through all this- I never complained or showed any irritation. My husband and I were actually entertained by how exceptionally terrible this experience was and continued to be more shocked at her behavior by the minute. All of this while me, my husband and daughter are in the store! Even made eye contact with her a few times!
Please, may a manager read this and get this poor boy a competent coworker to properly train him. And please please teach this little girl about work ethic. And customer service. And supporting her team, responsibilities, respect for her peers and management, subordination, sense of duty, how to prepare the menu items, how NOT to burn down the store and just some manners!
Guys- it was bad! Really crazy! But bad....
I try to share my positive experiences in my reviews. Too many people are so fast to criticize and not praise. But I have to make an exception here because this branch needs a LOT help.
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