Haneys Café — Restaurant in Florida

Kicked out of Haney's Cafe!

A friend and I took my wife out for a birthday breakfast to Haney's Cafe, our favorite local breakfast place. We have been patronizing Haney's since they first opened in the motel across the street many years ago. We ordered our usual breakfast including the Greek Scramble for my wife. What she received was definitely not the Greek Scramble but scramble tasting more Tex-Mex. When we told the server the breakfast was wrong the manager came over and argued with us that it was correct. Considering how often we eat there, we know what we ordered and this wasn't it. The manager continued to argue it was correct and became very rude about it. I insisted she take it back and please make what we ordered.

When the manager returned with the new breakfast she informed us it was made on separate plates so we could put the scramble together ourselves and see what we ordered. She also told us she would wait at the table while we ate it. We asked her to please leave our table and told her it was rude to stand there to watch us eat. She refused. That is when I told her she needs to go back to managers school to learn how to treat customers. At this point the server jumped in and scolded me about telling the manager what to do. At this point, the manager took all of the food off the table and told us to leave.

Anyone who knows me knows, I am a huge supporter of local businesses here in San Carlos Park and it pains me to have to say, I will no longer eat at what was once, prior to this, my favorite...

Walked in as any patron would. Then a woman walked in maybe 2-3min after. We both waited and the sever asked “how many” to the woman. The woman then responded “outside” same as me. Sat down by a sever named Penny who took the drink order and also the woman’s and another party. She then returned, Penny gave the woman her drinks first, my table’s, then the other parties. She then proceeded to say “your server will be right with you” to my party and also to the woman. 3min later Penny appeared again and took the woman’s order so I stated nicely “we were first” and Penny vehemently responded “y’all were seated at the same time” at this point I was upset and asked my guest did he want to leave in which he didn’t. Of course the woman got everything first and she even stated when Penny walked away “you guys WERE here first.” My issue is that instead of saying sorry or I apologize which I would’ve been fine with me. Penny took it personal and tried defending her poor action. This is poor service to have visibly taking offense. A Manager came to the table. Very professional, nice, and apologetic about the experience which I appreciated. I don’t want to believe that we were being hackled because of anything else but you do have to question why was she so vehemently against our party solely.

Oh yeah! The food was great as usual. My own server didn’t really seem to really like her job either. She was okay. But Penny definitely needs an attitude adjustment. It doesn’t hurt to be...

My wife and I have been weekly customers for well over 10 years and the food has always been descent and the service had been excellent by their experienced servers, until the "season" begins, then the new help arrives. On arrival my wife ordered a sweet tea. Server Btittany brought a glass of tea. My wife tasted the tea and said to me, " this is not sweet tea". She went to the ladies room and asked me to exchange it for a sweet tea. When Brittany came by I asked her to exchange this for a glass of sweet tea. She said it was sweet tea. I said it wasn't please bring a sweet tea. She said "if I bring you another it will be the same thing because it came from the sweet tea bin". I said "Then something is wrong because this is not sweet tea, just taste it, and bring back a glass of sweet tea". she took the glass and left. My wife returned, the manager came by and asked if something was wrong. I explained the above. She left and returned with a glass of sweet tea. No apology from either of them. Brittany never returned, probably went to a safe space. The manager, to her credit, completed serving our meal, again no apology. Instead the manager said that I shouldn't have complained because other customers may have heard us. Sorry to say that this is not typical of the service I previously received at Haney's. This could all have been avoided if Brittany would have been trained to say, "Sorry, I'll bring you a sweet tea", instead of trying to convince me that she...