Joey's New York Pizza & Italian Restaurant — Restaurant in Florida

My wife ordered a pizza here with the nice young girl who answered the phone. She said it would be 15-20 minutes. When I arrived, on time, I could hear the cook behind the line scrambling because he didn't know where the order was. He was cussing with frustration while he was trying to figure out what to do. At this time, I have my 2 little kids in the car who were very hungry and I needed to find a solution. This is when I asked the other person in the front, a young man, if they could just deliver it. He kindly said, "let me see". He asked the cook who obviously still frustrated being that they screwed up. The cook then started addressing me asking in a very rude tone, what do you want me to do. I told them I had 2 kids in the car. He continued to be rude. This was very upsetting so I walked away. The young man who witnessed this said never mind him. I then said this pizza should be comped as I am a regular customer who orders here every week and I didn't appreciate how I was being treated. They should not treat any of their customers this way! The girl went and got the manager, the roided out lady not sure what her name is. Mind you, this whole time she was not privy to what was going on. I told her no customer should have to put up with what I did and that I should be comped. Very rudly she said well that's not going to happen. I obviously got angry and told them I'll never order from them again. This is when she lied and said she heard everything that went on and the cook want being rude. She wasn't anywhere near the situation the entire time because she was busy from what it looked like getting things ready to close because it was near that time. As I stated before, the nice young man witnessed the whole thing.

Beware, if this is any indication of how they're willing to treat regular customers, you're better off...

So I give every restaurant 3 chances before I leave a review. 3 flops in a row for this spot I had such high hopes for! Sat inside and ordered dinner for 5 of us… The pizza was fine. It really was. I had the pasta with meat sauce. It was terrible. The sauce was so acidic and way undercooked. It tasted like raw tomatoes and ground hamburger. The fried calamari was dry and hard. 2 lay-ups in any Italian spot missed. Don’t even ask about the Alfredo. The next time we order delivery…. 3 pizzas and a Sicilian pie. What a wet, soppy, floppy mess. Joe… cut your mozzarella topping in HALF! You’re not doing us any favors with all that cheese that just wrecks the experience for us, your customer when we open the box! (And you’ll cut food costs) 3rd time was also delivery of 3 pies… One pie was burnt on top, the other had so much white flour on the bottom it was inedible…. The Sicilian had the pizza box imbedded in it (photo to follow) the garlic knots were totally raw in the middle. $100 order was a total waste of time and money. The place is nice and clean. The people are friendly and work hard. Joeys is constantly busy because of a lack of options for us so maybe they won’t tackle their issues? That can’t last forever for them. I’m even omitting a bunch of stuff because that’s how ridiculous the last few experiences have been. Will I go back for a 4th shot? The consensus with all my neighbors...

Before I submit online reviews I always CALL and to talk to the manager politely to let them know there was an issue with my order so they have a chance to rectify the situation.

We order from here 2-3x a month, it's close to home and we like supporting local businesses. The past 3 times that they've messed up our order I call, and they issue a credit for our next order. Apparently this system doesn't exist anymore.

We've had pizzas very undercooked and sopping wet, missing items, etc. Quality is very spotty, but when it's good it's great. Thought the issues were growing pains when they first opened, but it's been what, 2 years now?

Our order today was a pepperoni pizza and a Greek salad, no olives. Drive home we have a cheese pizza and Greek salad with black olives. Not such a big deal on the olives, but the pizza, no bueno.

Call the place and they say they'll remake the pizza if we return it now and wait an additional 30-40 mins. Sorry, kids are starving and smelling pizza already. They offer to refund the $1 topping and want all our info over the phone.

This is not how you grow you're customer base. Just remake the pizza you messed up on, or give a credit.

Not ordering from here again, not worth the hassle and consistent messed up orders for...