Pinolandia — Restaurant in Florida

Dear Management, I am writing to address a deeply concerning incident that occurred during my recent visit to your establishment, which was Wednesday night. Not only was the quality of the food not up to par, but the behavior of the guy behind the register was utterly unacceptable and discriminatory. While attempting to receive a detailed receipt for my order, the individual managing the register made derogatory comments that were both disrespectful and entirely uncalled for. Not only did he dismiss my request, but he also went as far as suggesting that I should purchase a new system myself to print detailed receipts. His comment, implying that I, as a woman, should fund the improvement of your systems, is not just disrespectful but entirely inappropriate. As a paying customer in America, I expect and deserve to be treated with respect and dignity. No one should be subjected to such discriminatory and dismissive behavior, especially not in a place of business that should value its patrons equally. I reiterate that my request for a detailed receipt was not an unreasonable one. It's a standard expectation for customers to receive a breakdown of their purchases, which not only helps in verifying charges but also ensures transparency and accuracy in transactions. Furthermore, invoking the notion of geographical differences and suggesting that women's rights differ based on location is not just disrespectful but also deeply troubling. Regardless of the country, respect for individuals, especially in a professional setting, should be universal. I urge you to address this matter promptly. Such behavior not only tarnishes your establishment's reputation but also creates an unwelcoming environment for customers. I hope that immediate steps will be taken to rectify this situation and ensure that no other patron experiences such disrespectful treatment. I eagerly anticipate your response and the actions taken to...

The food is great and so is the cacao!! However, their customer service is EXTREMELY POOR!! My husband is a big man. We were craving pinolandia. So I got him gallopinto and fish. We needed something extra. So I asked for some vegetables from another meat. I told them I'd pay extra. The girl made a face asked as another one told her flat out no with an even more disgusted face. And then they asked the guy in the counter and he just said no. Saying that's for the other meat. I work in customer service. U always have to try to at least find an alternative to make the customer happy. Not them!! The sad part is, this isn't the first time this happens!! The ladies that work there have such a nasty attitude I'm ashamed to even support...

Excellence? That's an understatement! It's like every bite, just catapults you straight to flavor town. I'm telling you, if I had to choose between breathing and having another bite of their food, I'd need a minute to think about it. And that's saying something!

I'll tell ya, the day I kick the bucket, I want my remains sprinkled over that parking lot. Not to sound morbid, but that's how much I dig this joint. It's not just a restaurant; it's a culinary paradise that I'd happily haunt forever! You think I'm kidding? No, I'm dead serious about this one. So, next time you're in Miami, do yourself a favor, swing by this place. Your taste buds will thank you, and maybe even your afterlife plans will change –...