Scoops Old Fashion Ice Cream — Restaurant in Florida

Unfortunate customer service can truly be the reason customers won't return, and in this case, we won't be supporting this seemingly awesome local business. I'm visiting from out of town, and brought FIVE of my nieces and nephews to a late night, quick stop for ice cream, and as the first little one ordered, I overheard him ask for 2 scoops. Innocent three young adults or teenagers were doing their best to make him smile and agreed and started ringing up his order. I gently let them know that he would only need one, and as the second nephew started to ask for his two, I explained that they could all get one scoop. He was not happy about that response, but I'm not the Auntie who gives kids whatever they want, and certainly under the circumstances that they aren't all thinking of. I explained quickly to the three girls helping that all of them were only getting one scoop, and I'm paying for it, so please make sure that's exactly how much each kid gets. One of the girls said "Well ANYWAY", and I overlooked that, because the other two were so sweet, and after 8 hours of traveling, I didn't really have the energy to try to understand why a teenager or young adult in 2023 doesn't know simple respect, or genuine kindness. The kids were all so happy, enjoying their super huge, honestly SO DELICIOUS ice cream watching the end of a Disney movie, and I got to snap a quick video just enjoying the moment. As ten minutes was left for the closing of the shop, I made sure the kids threw away their trash, and pushed in the chairs, and after leaving, I realized the little one had his trash, still. I opened the door to let him throw away the trash he had, and the same girl who had rudely, previously said "Well, anyway" after I explained that each of my kids with me would be getting one scoop each, was LOUDLY CURSING bashing me for what I suggested earlier at my purchase. She didn't know we had reentered the shop, and no one noticed, as she continued, so I walked the little ears out of the shop, and got the girls attention to let them know that "I just heard everything you just said". For a young adult, or teenager without children, I'd never expect them to understand how it feels to limit a child's intake of dairy at 9:30 pm, but two of these kids have diagnosed IBS. This isn't something we tell everyone we order food from, but if one of them gets to have two scoops, and the two with IBS can only have one... that's more than the kid has to deal with on top of the fact that their bodies are already working double over time to process food. One of the two with IBS has multiple life threatening allergies, so treats in a shop with peanuts is already a risk we have to simply pray about because otherwise he'd have no fun. The eppipen was with us just in case. On top of all that, that I'm keeping in mind as the adult with them, guiding them in life, three of them just lost their Mom... my sister. I'm here in town just to treat these kids to take their minds off of a lot going on in our world and family, but to listen to a young adult / teenager feel so empowered to question an adults decision for their own child, simply for not giving a child exactly what they 'want' is not something a paying customer attempting to support a local business should EVER HAVE TO HEAR. Ever. This is a new level of disrespect, and I understand there are people with mental health struggles, so I'm not discounting that she may need to learn how her behavior was inappropriate... it shouldn't be that I have to help her understand how to not be judgmental as an adult with my own children and as a paying customer literally supporting the position that she gets paid to perform. I hope this serves to help the young girl, and the two who may have done their best to continue to help, know that there are plenty of great parents and loved ones out here raising our own kids, our own way, and a LOT of circumstances that we are not wearing a sign to display when we head out to support local business. I feel for the owners who this type of behavior surely does...

Arrived at 9:40pm on 8/5 Friday night with 3 people standing in front of me. 1 Family being served their ice cream. 2 gentleman waiting to order. One employee making ice cream. One employee making food. And one employee mopping. It was terrible customer service. I was not even acknowledged for about 10 mins standing in line. The gentleman infront of me walked out as he was next in line because he was tired of waiting. Once I was acknowledged after one of the 3 workers was done mopping I said that If I was helped/ acknowledged 10 mins ago I would have been out of the restaurant by 10 pm (closing). He just said okay and looked at me. No sorry or nothing. Okay cool, he then proceeded to take his sweetest time of about 10 mins in making 4 ice creams. You could litterally tell he was going slow on purpose. I walked out at 10 pm. If it wasn't for me promising my 2 kids I would have walked out along with the gentleman ahead of me.

So no all in all 20 mins for ice cream on a Friday night not bad. But it was as if I along with other customers waiting to order or get their stuff were a problem; with a restaurant full of people already eating ice cream...

Customer service has went downhill recently. We used to love coming and hadn't been in a while since they renovated. Since then we have been several times at NIGHT and we are hardly if never greeted or acknowledged until we order and then it's almost as if we're a problem being a customer. Your front of the house employees should be able to handle being social and making your customers feel comfortable. They certainly did not. Sucks because their ice creams are...

After a whole day with my Family at Kennedy Space Center we decided we wanted Ice Cream for Dinner ( Don't judge ). We didn't want just crappy Dippin Dots so instead on the way out we opted to find somewhere on the way back to Central Orlando.

We googled and found Scoops Old Fashioned Ice Cream and decided this was the place.

From the minute we walked in we were greeted warmly by the two girls that were working that day ( sorry I didn't catch their names ) and our experience was set. They were so friendly, helpful and genuinely seemed like they enjoyed being there and serving sugary goodness.

We ordered our treats after they made some suggestions and even offered some samples and I can tell you we weren't disappointed. Extremely tasty ice cream, very reasonably priced also and while our bellies were full we wished we lived closer so we could try other flavors.

If you're in the area and want Ice Cream, stop here... you...