Subway — Restaurant in Florida

Food was horrible. Ordered online via the app and picked up the food and took it home to eat. We ordered a footlong Elite Chicken & Bacon Ranch sub on the Italian Herbs & Cheese roll, a footlong Meatball Marinara sub on the Artisan Italian, and a Chicken & Cheese Dipper (2 wraps) with Roasted Garlic Aioli sauce. Here's what we actually got: they put the subs on the wrong type of bread, barely put any marinara sauce in the Meatball Marinara sub, and did not include the Roasted Garlic Aioli sauce with my Chicken & Cheese Dippers, so I got extremely dry, unseasoned chicken wraps. Also, the Chicken & Cheese Dippers came with 3 TINY dry pieces of chicken & a few tiny slivers of cheese. I had to slather it in mayonnaise at home in order for it to put some moisture on the chicken & try to make it halfway palatable (didn't succeed). These Dippers are a joke and a complete rip off. It felt like I was eating cardboard. Actually, cardboard probably tastes better then those Chicken & Cheese Dippers. My husband had to add some marinara sauce from a jar that we had at the house to his sub. Completely unacceptable, and rip off. I have been to other Subway locations and have not had this problem. We would have been better off making peanut butter & jelly sandwiches at home....

I originally ordered for delivery. When I noticed my food said it was delivered and I saw someone pull in my driveway then back out 15 mins after the original delivery time (which was 6:14, and 6:29 my camera caught this) the app said it was delivered at 6:29. I called the store and spoke with Becca, who said that door dash had called and said that I rejected my order. I told her about me seeing the car that was supposed to deliver my food. She offered to remake my order for me to pick up. As soon as I walked in the door, she greeted me and handed my order to me. She was very polite, professional, and truly went above and beyond to make sure that I was a happy customer. The sandwiches looked amazing, and had everything on it the way I asked for it. Everything was fresh and tasted great. The store was very clean, and I truly appreciated the hospitality shown by Becca. I've ordered from this store a few times and the food has always been fresh, and my order...

Bad service and rude employees. Ordered food last night, 4 sandwiches weren't made correctly, $40 dollars worth mind you, we called and they said that they can't do nothing about it. Also our order was late getting made which made us late getting home to eat. We were hungry and ended up eating what we paid for despite the errors. Called again this morning and got hold of rude supervisor proceeded to tell me that I need to bring the sandwiches back so they can take pictures of it and send it to corporate. She did not even offer to remake or refund the money. The supervisor also hung up on us after accusing us of being degrading when we simply questioned the alleged photo policy and asked for the corporate number. Who in their right mind will keep sandwiches just to satisfy an alleged photo...