Viola & Dot's Italian Kitchen & Pizzeria — Restaurant in Florida

This is our first time at this place. We went to Spookala at one of the arenas and hadn't eaten. We go to Viola and Dots and we wait 45 minutes to get in and when we get to the counter they tell us we have to buy pizza by the slice because making a pie would take 2 hours! Clearly the young lady behind the counter has no idea about the time it takes to make a pie. Further, she was incredibly rude to a gentleman in front of me by saying "if you want to wait two hours for a pie it's up to you" all the while having a really irritated and nasty look on her face. The gentleman leaves truly passed off. The two young ladies (for lack of a better word) are just throwing the soggy slices into the box, slice on top of slice. Now if I am being charged $5 a slice and I buy 7 slices, I am now paying for 2 regular pies at a regular pizza joint by the house that tastes 100 times better than what we got. I also bought two penne dishes one with red sauce and one with alfredo sauce, both watery and suspiciously tasting like like mall food (sbarros) we paid for parmesan bread stick and get frozen bread sticks from Wal-Mart with no parmesan on it. So I paid $104.00 for mall food with mall employee service. To make the public pay by the slice at $5 a slice is just the same as gas price gouging! I will never refer this place to anyone. You are better off taking food and snacks in a cooler and go back to the car to eat! As I can see from previous negative reviews nothing has changed.

The one star is for the refillable sodas. Please educate your staff in customer service...

Feb 2021 review was 2 stars: The food was pretty good, however trying to get the food and pay for it was utter chaos and is why I only gave it 2 stars. We had to wait in 3 separate lines - one to get pasta, one to get a salad, and another to pay. The girl at the cash register has probably quit or been fired by now because she was beyond frazzled and rude. There are hardly any tables inside because they had so many lines people were standing in there wasn't room for tables. (If the line were setup like Chipotle, things would go much faster!) When we needed a to go box after we ate, we had to go stand in line again. The girl running the register ignored me so I had to ask someone else and they were nice but had no idea where the to go containers were located and had to ask someone else where to find them. I'm not sure when they opened but the way everyone was running around looking confused made me hope they had just opened and would soon fix all the kinks in their operations. April 2021 review updated to 4 stars: After a second visit, I see most of the recommendations I suggested were implemented. There are now tables inside, a more organized line, to go boxes available at the counter. The food portions are still very generous and...

Ok guys this Italian Bistro is situated in the main stadium at WEC in Ocala. What a remarkable venue for the equine audience and participant...now the food. Myself I had a great bowl of spaghetti and meatballs and was very happy in the overall taste, with the marinara sauce. Quantity was good on the pasta, sauce to order and the 3 meatballs were far more than I could consume in that sitting. Wife had pizza. Ok here folks, 3 in our party of 5 had pizza by the slice. Size was good ingredients were excellent....but, the crust was far too overcooked on 2 of the 3 slices. For this I felt I had to hold back one star. Don't let this sway you, the food was good and I'm believing that with the intent of this facility, these things will work themselves out as time and experience set in. Price was 20 for our meals and one drink. Not bad at all for lunch at such a...