Waterfrontoo — Restaurant in Florida

Please read the review below and then the manager's respond below my review.

The manager is offering to bribe you with cheesecake instead of fixing the problem. The problem being that they DO NOT value their customers and will bribe you to better his reviews.

He is saying that items I am allergic to were not on my plate. But yet they were served to me. Before coming to Waterfrontoo, I called asking if I would have a problem eating there with my food allergy. I was assured they were very careful about food allergies, and yes, come. When I ordered I mention numerous times to the server of my allergy and asked to check with her chef to make sure I could eat the items served to me. When I got my meal and side dishes, I again asked to check if I could eat them. She came back saying both sides contained ingredients I am allergic to. In many restaurants the staff takes very good care of allergy issues. Waterfrontoo does not worry that you could end up in the emergency room or worse.

The manager's response was upsetting to me. He thought the waitress made a mistake? How many mistakes? The Chef made a mistake? If I ate their mistakes I could have been extremely sick. Yes, I can forgive the tartar sauce but my side dish, No. All I'm saying is that many of us have food allergies. We like to eat out. Please don't make it impossible and dangerous for us.

Earlier Review Very disappointed in the service. The fish I had was good. Before ordering I told the waitress I had a soy allergy. She said no problem. She brought me olive oil for my salad but no vinegar. When my meal came there was Tartar sauce on my plate. That has soy. I ordered mushrooms and onions on the side which is extra. When it arrived I asked if she checked for soy. She did not and later found out it was made with soy oil. Good thing I did not eat it. I asked her to take it back and she offered it to our table. When I got my bill I found she charged me for it. When I asked her to please take it off my bill she got short with me and said she will speak to her manager. She took it off my bill but was not nice about it. I don’t know if she ever asked the chef to be careful with my meal but it was a good thing I was careful. Very disappointed.

Food: 3 Service: 1 Atmosphere: 3

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 Share Response from the owner 3 hours ago Ricky, let me get this straight. The food was good, the server made a mistake on a side item not on your plate that she confirmed it had soy before you ate and we took off the bill? That warrants a 1 star? How does it feel to always be perfect Ricky? You are disappointed? Well I'm disappointed in the review. The first 10 people that are also not happy with this review let me know for a free...

Went there tonight (Friday) for Valentines dinner with six neighbors. Made reservations and arrived on time. Seated at a pretty good table no wait. Asked about happy hour and waitress said they never have happy hour on 'holidays'. Really? It's Friday at four o'clock! ok no problem. We all noticed it seemed to be a very limited menu for some reason but we were able to find something although prices seemed to be quite a bit higher than they were just a few short months ago when we were here last. I ordered the ribs and my wife ordered the blackened mahi-mahi. The ribs were not good. They weren't done enough and the sauce was the blandest sauce I had ever tasted on bbq. I blame myself for not asking how they cook the ribs. These obviously were cooked in an oven and not on a smoker or bbq grill. They were overly tender and there was no 'bite' at all to the meat. They also had no normal bbq color.. just kind of gray and mushy. Yuck. But again, I blame myself for not asking. I did ask the waitress how the ribs were and she said they were 'great'. I have had ribs all over this country and these were the worst. Two of my neighbors also had the ribs and commented that they were not good. This is not the place to get ribs. But whatever. The real problem occurred with my wife's mahi. There was little to no blackened seasoning on one side and none at all on the other. When she was halfway through it she showed me it was raw in the middle and couldn't eat it. When the waitress came by to see if we wanted dessert I showed her the mahi and she said, "you should have told me when I asked how everything was"! I replied that at that point she had just started eating it and the edges were cooked. I knew at that point she wouldn't take it off the bill but I didn't care. I handed her my wife's plate and said that she needed to show the raw fish to the chef and to the manager so they would be aware. She never said another word to me. Never even apologized although you could see the meat was pink and shiny. Yuck. Never sent the manager over either. Just rudely took the plate and walked away. She later came over to my wife with a small piece of chocolate cake to make up for the raw fish. Incredible. I should have asked for the manager but didn't. All six of us agreed that we probably won't be back. There are far too many other restaurants in the area that would have made this right. Stay away. And no, they never deducted the raw fish...

**Welcome to Food Waterloo: Where Vegetables Go to Die and Hope Comes to Be Reheated

Ah, Waterfront Too — or as I now call it, Food Waterloo, because that’s where my appetite came to meet its tragic, overcooked end.

Let’s begin with the décor. The vibe was “rustic,” which I believe is restaurant code for “we stopped trying in 1997.” Think distressed wood, but not in a charming farmhouse way — more in a “we dragged this furniture out of a flood and called it ambiance” kind of way.

Now, the food. Oh, the food.

The vegetables were frozen. And not in a “briefly frozen to preserve freshness” kind of way — more like “forgotten in a 3-year coma in the back of a Costco freezer, then microwaved until slightly confused.” I bit into a carrot that screamed for help. Honestly, I almost joined it.

The entrée arrived cold, which was convenient because it matched the emotional temperature of the staff. I asked if it was meant to be served chilled — a reasonable question, since apparently nothing was hot except the bill.

Let’s talk about their definition of sauté. I’m not sure what language they were working with, but in my world, “sauté” does not mean “boiled in a puddle of grease and regret.” Whatever it was sautéed in, I hope it’s not legally classified as food.

And dessert? I wisely declined, because I’d reached my daily limit of culinary trauma.

But wait — there’s more. If you think maybe, just maybe, the owner would take feedback as an opportunity for growth, allow me to set expectations: every negative review is met not with an apology, but with a snarky, defensive rant. You didn’t enjoy your soggy fish sticks and cold potatoes? Clearly you’re the problem. They don’t serve humble pie here, but rest assured — you’ll be served a side of passive aggression if you dare criticize anything. Why support a business that treats feedback like a personal attack? Unless you’re into gaslighting with your gravy.

In summary, Waterfront Too is a triumph — if the goal was to make guests nostalgic for airplane food and frozen TV dinners. My only regret is that I didn’t bring a microwave, a spice rack, and a time machine so I could make better choices.

Would I return? Only if I lost a bet. Or my sense of taste. Whichever...