Jack in the Box — Restaurant in Fontana

10/10/25 2:20ish pm Starting when walking in, I wanted order at cashier area. The RUDE CLEANING lady saw me stand there & told me rudely and so careless & dismissive like to "order on the next cashier" which was a kiosk I never used EVER, forgive me if maybe I'm dense or what but I did in fact had hard time finding what I'm trying to order. Not to mention they had several items "OUT OF ORDER" so of course you can imagine how off it all looked too. The BIG assistant mngr Latina didn't care to help me out for only one particular icon she said "it should be there just press on chicken" I'm like uhhhh already did that, I said out loud "that's what I press " hoping she would get the fact I'm having trouble. Instead she's just kept walking her slow walking way, away from me doing her own thing instead. . . Then my son comes out of restroom and saying the cleaning lady was rude to him. Yelled "someone there? " My son said "yes. " he said she rudely gasped in rudely scoffed out something to him he was trying make out of it. When he came out of restroom she gave him a side like and almost like she was rolling her eyes. He didn't like the way she made him feel! I asked her about it asking her her about her being so upset. She mentioned she had the sign out there it was in cleaning. (I have gotten inside w/same in many places and every employee would tell me it's ok to inside so it is drying byt nvr a problem& ESPECIALLY when i saw that same cleaning lady from the beggining doing something or idk what she was doing because she did disappeared on me after she told me to go to the next cashier and stood out there too because my son didn't go in that restroom right away ITS ALL IN CAMERA). . . I really should have told her that she did not needed to be rude either way in spite.😠 So after I spoke to her I still was there struggling with that kiosk but finally my son and I got it down AGAIN it's all in camera. . WORST EXPERIENCE EVER !! And on the finishing, before leaving, when getting our drinks, the medium drinks looked way.Smaller Like a kid's drink size instead. And there was hardly, any drinks available. There were so many that was out of service. I winded up getting water😪

PS Also I'm a Latina too; pls🙏hire one's that do appreciate having a job; I saw one's that don't care behavior and tired hating job attitude. . I felt like they were telling me "just deal with it" with all their behavior I experienced.

AGAIN IT'S ALL IN CAMERA HOW IT ALL WENT DOWN. I'M NOT EXAGGERATING HERE. NOT JUST MY THOUGHTS BUT LIKELY WOULD BE OWNERS THOUGHTS TOO IF HE/SHE GONE...

I'm not sure but it seemed that we were possibly dealing with the manager when we placed our order: I figured that after we pulled up again to the window... But, we tried to order 2 separate orders, and she would not allow us, so we had to leave, AFTER we picked up the first order. Then, circle around in the drive through again. Wait in a long line, then order our second order. It was only a $6 order for some breakfast croissants. You talk about bad customer service... here is the foolishness behind her thinking, she said something about, "...not enough staff? One of the passengers in the van said, "That during the evening, service seems to be worse." Anyway, it would have been the same thing that we did, which was place two orders, and would have been simpler if we were allowed to order it all the first time. But now it made the line longer, yes wasted gas, my time, and her staffs time... This lady does NOT have a good business acumen, as far understanding customer service, nor wasting time. "The ability to take a ‘big picture’ view of a situation, to weigh it up quickly, make a logical, sound decision." If somebody failed to train her, then it's the fault of who owns this business. But, customer service seems to be lacking in today's world. Guys, or gals, take the time to train this lady, and all the staff. It's your investment in a successful, and pleasant experience for everyone. You, know, "Do unto others as you would have them do unto you." Some, kindness, a dash of...

Jack? In the box did. The best thing making the red bull purple or strawberry infusion very good. I recommend giving an extra can of red ball on top of it to wash the fusion down that's a joke.. I head to port forest stars because I really don't care much for jack-in-a-box burgers but I have nothing to say about them because I. Don't eat them so I don't know.. With the exception of the cheap Jack in the box cheeseburger from way back in the day I love those things.. I recommend getting them playing and putting the secret sauce on them. Don't leave without the secret sauce that's the best part of the whole Burger. Good old fashioned cheap cheeseburgers excellent blows McDonald's cheeseburgers away.. Well in cheapness anyways. I say that kindly because I love them so much they are so good. And Jack in the box egg rolls killer. I did have their chicken teriyaki bowl recently and I thought that...