Fort Atkinson Family Restaurant — Restaurant in Fort Atkinson

Recently I’ve been focusing on better eating and we sold our Lakehouse of 28 years. I decided to have one last visit and to enjoy the Mexican Skillet that I’ve had every time I visit. I asked to substitute fruit for bread and was told that it can’t be done. I accepted the answer and ordered the fruit anyway. One cup of coffee was poured during my meal and then upon finishing I was asked if I’d like another cup of coffee. I responded yes and asked for a to-go-cup. That showed up as an extra charge on the bill. I then asked to speak with the owner and he indicated that truckers come in with their big cups so rules are rules. I explained that I’m not a trucker and that I did not bring in any cups. I asked if he would consider removing that “extra” charge from my $15.99 bill. He declined. As a business owner who took the time to speak softly and inquire about the extra charges, one would have thought he’d want to retain a customer. Not this owner. IMO, don’t bother dealing with people who do not see logic nor loyalty! He’s not the only restaurant in town. I’ll be sure to take my business else where and voice my unpleasant experience to ALL. Bad move sir...

Minus...

Dropped in, off the road, for a quick bite. Nice location. Place was clean inside and outside. Menu was meh. Prices were average. Portion for 2 eggs, American fries and hamburger steak was large. If I lived close by, I'd probably try a couple other things. Very disappointed that the choice for all their salads was that awful iceberg lettuce. What's so hard about buying spring green mix for salad?!? Time to get in the 21st century. Iceberg lettuce is so out dated with people that enjoy a very good salad. Where we were sitting, it was very chilly. It wasn't a hot day outside but for us the a/c was too much. Waitress was very good. Just right in her attention and she remembered a special request for mustard and...

Do NOT go to this restaurant. The owner is rude and not interested in customer service in the least!! I was going to meet a friend for breakfast this morning, and got there 10-15 minutes early. The owner asked if my party was already seated, which I said no. He told me to wait in the lobby. It got cold, sitting by the door, so I asked to be seated and he refused. I wanted to sit and have a cup of coffee while I waited for my friend. He told me they don’t want people to stay too long. He told me they don’t seat “incomplete parties” but while waiting, another patron walked to the front and brought a new customer back to their table. This is a place I used to go frequently, but will never spend a dime...