McDonald's — Restaurant in Fort Worth

It's unfortunate that after today, I'll be going to the McDonald's on Beach. 3yrs here, 7 days a week I order a large mocha. I've seen the management change about 7 people and I've made some friends. All those people are gone. I made a direct complaint recently because I've had enough, you'd think I'd go to a different McDonald's with "that "many issues right? Well, I don't think I should have had to drive further for their lack of customer service, but...its not changing. My complaint was handled fast and efficient. I come to retrieve my mocha and it tasted weird, a couple of days ago. I came back and was asked to park in 3 for it to be re made. I then gave it back to the lady and told her to please let the manager know I wasn't satisfied with the drink, we both laughed and she said ok. Yesterday, I waited an hr because it was raining crazy...for a doordash. They gave the wrong item first and I had to reorder. Today I go, and retrieve my mocha again, and the manager ask me how many were promised to me? I let her know, the last one I came back and returned and told the girl somethings wrong with it, it's taste burnt. The gm says , I saw you yesterday and I know I gave you a free mocha. To me...that is calling me a liar. Especially when you repeat it after I tell you ,I didn't come yesterday, I doordashed and yall messed that up. I also have dash receipts to show. She then says I didn't call you a liar, but I know I gave you a free one. She then tells me her staff shared that I drive up without ordering. No. Have you ever experienced that? I'm here daily! When I told her her staff isn't at the window, just as she wasn't when I pulled uptoday she said something was wrong with the speaker...No, accept some accountability. The last manager told me she was Rosa and that's not the same lady I complained on. Anywho, I told her I'm not the problem and I'm not sure why this hasn't been fixed yet, but today I've decided to switch locations. lol drive further for good customer service, Rosa, thank you for at least responding...

It's a shame that I have to rate Mcdonalds a 1 star, but the service I received tonight was by far the worst I have experience and it needs to be addressed because now I will not be going back but the young lady that was working drive thru tonight her name is Elise was very rude and can not believe the way she talks to customers this is how exactly it went word for word and I work in customer service so I know how customers can be over the top when there complaining but word for word this is how it was, I honked my horn as I was in drive thru after I received my food because I had asked for ranch sauce and was given buffalo, keep in mind this is not a big deal for me and I will not be rude to the young lady over this but she took my honk as i did not have manners which is by far not my intentions I was simply trying to get her attention. She opened the window and asked me with a attitude Did you just honk? And started going off on me about manners, by then i was so upset that i just told her just hand me my ranch i will not argue with you as she still was holding the ranch still going off I then told her are you kidding me just give me the ranch and explained to her since I pulled up to this window you have had a rude attitude but that was not my place to get upset over that if she was having a bad night I just wanted my order so I can get back to work, as I addressed her attitude she then said to me Why cause I'm black? I was so beyond upset I have never been talk to this way from any restaurant and really do not know what this girls deal was and how did it lead to her assuming it was about her being black. Will not...

I went in and ordered at a kiosk to go , I got a medium caramel frappe and a mcextreme bacon sandwich. While waiting in line , I heard the kitchen staff say there is no sauce for the extreme, should we give it to them anyway? With no intentions of me hearing . When my order came out, no one informed us there was no sauce , didnt ask us when making it if we still wanted it , another sandwich or my money back .. I told them I heard them and they denied it , then said that they told someone else to let me know there was missing items for the sandwich . But she didnt , (I could hear them) and why would she make it without confirmation if she DID tell someone to ask ?? I also noticed there was 2 tomatoes instead of 3 that i paid extra for, same goes for the pickles I asked extra for . I got a male employees attention and told him , hey this isn't correct...etc. he hot an attitude , rolled his eyes turned his back on me to continue what he was doing previously . The only saving grace was a lady named Elyce , someone who I thought was a manager but she is only a crew member. She intervened, corrected my order . The only one who helped . She deserves a raise// a reward . Thank you .

P.s. the lobby is dirty . Take some time to...