Lorenzo's Pizza — Restaurant in Fountain Hill

This place needs to just lock their doors at 8 PM SHARP if they aren't willing to serve a few minutes after 8 PM!!! Ate here a handful of times, this time a review was warranted. They state they close at 9 PM on Fridays, but we never even got a chance to order. Walked 10 minutes to get to the place, got there at 8:08 PM and the doors were open, we walked in BUT as soon as we (2 females) walked in, the girl sweeping briefly looked at us and said "can I help you," I replied let me look at a menu quick. She immediately replied, "we're not taking anymore orders unless you called in advance, however didn't give us a reason as to why (without even knowing what we would order). It was disappointing as we were just planning to order a quick bite to take home and not even sit in the restaurant (there were 2 families eating inside at the time) one male employee was chatting with a family sitting down and the other employee (female) was sweeping the floor when we walked in, not busy at all. Both of us looked at each other and thought the same thing, she was short and rude with us, at this point we decided not to ever go back again, and we love to support local family owned businesses BUT a minute after walking out I called in to see if I could order the 2 things we originally wanted and the phone will not even be answered, "so much for trying to support a family owned business" should've just called Domino's to deliver or any of the other 5+ local spots around, but chose to take a little walk to the nearest local spot rather than drive or get delivery and hence this. So I'll just never support this business again. I worked at a restaurant that closed at 3am Fridays and Saturdays, it doesn't matter what kind of restaurant it was, as long as you are in that door before Closing time 3am, you were going to get served, (granted we had the food) and if we ran out of something, which happens all the time with restaurants, we'd simply apologize for what we didn't have, most people order something else, very few would walk out. Word of mouth travels fast in a small town, so some business will be lost, but they probably won't care, so here's the review of my the customer service there! If you close at 9 pm why would you not serve 2 customers walking in with 50 minutes to make food, it's a pizza+ restaurant not a fine dining...

I usually order from Lorenzo's four five times out of the year and normally I'm satisfied but tonight granite it is December 26th but I had an order for a broccoli chicken roll a roast beef hoagie and a two liter bottle of Sprite well first thing that went a little off was I got a call from Lorenzo's they did not have the roast beef for the hoagie so okay I said make it turkey that's fine so we move on they prepare my order it gets delivered on time and I had them leave it at my apartment door so not a minute later I go and check at my door and they did not leave a 2 liter bottle of soda so if you're still with me I'm getting disappointed at this time so I bring my order in and I go to call Lorenzo's it's only about 6:40 in the evening they are supposed to be open till 8:30 so I got Isle their number and it is busy and it has been busy from 6:30 till at the time of this post which is 7 42 so I guess they're closed for the evening and I'm done trying to get my soda and I probably won't get that soda but I doubt I will order from Lorenzo's...

My wife ordered food for our dinner. The sandwich was good. She ordered spaghetti and meatball meal. She ordered extra sauce which it did not have extra sauce. . She ordered a steak sandwich on garlic bread. Paid extra and it was put on a regular roll. She ordered an anti-pasta salad. Had a good amount of meat and cheese. But very little other vegetables. Besides the head of iceberg lettuce it came on. At least you could break up the head of lettuce you gave us. She asked for extra dressing. She got one small container. Which extra would have been 2 of them. And paid for it also. I like the replies on the other negative reviews. If you look at them they are pretty much all the same. You over charge your customers and don’t deliver. Let me guess you are sorry and hope we will give you a second chance. Or your team is working on it. Old saying. Fool me once shame on you. Fool me twice shame on me. And this is actually your 3rd failure. Everyone has an off day. Yours are pretty...