Casa Ramos — Restaurant in Four Corners States

I ordered two children’s plates for our two children, and my husband and I each ordered an adult size meal. Not only was Kendra told that they were children’s plates, but how did she know which enchiladas to give us if it wasn’t the children’s? The children’s enchiladas were the only ones without a lengthy name. She said my daughter ordered a “combination” plate. Not true. We were all sitting right there. But it’s besides the point, you don’t ever tell the customer that they didn’t do something or that they’re wrong, Kendra. It’s so tacky and unprofessional. The manager Alicia changed our bill back to a child’s price but was just as obnoxious and rude as our server. Her energy was so charged. Right before I left she felt it appropriate to tell me that I made the server cry. No Alicia, the server made herself cry. I simply informed her that we had ordered our children the children’s sizes and wasn’t willing to be manipulated into believing that I was wrong to speak up about that. I couldn’t wait to get out of there. Also, asked for salt 4 times before we finally got it. Food was overpriced luke warm Tex Mex. And the bathroom is within feet of the eating area with open doors to the toilet. So gross. Bad food, bad hygiene,...

Never again will my family step foot into this place. First off the red salsa tastes like tomato sauce, although the green salsa was better. I ordered a red burrito, took 1 bite and it was disgusting. It had a sweet taste with very little red chilie flavor. I told the server to take it away. I didn't want anything else. I told him I would pay for the chips and salsa, he came back to tell me the manager said I had to pay for the burrito even though I did not eat it. They said they would replace it with another burrito, but by that time I didn't want to try anything else. To my understanding, it's under new ownership. In my 33 years working in the restaurant/bar industry NEVER have I EVER had a place make me pay for food I did not eat. Nor as a manager, would I ever make a guest pay for something they did not like. Bad bad business!!! I rarely ever complain unless its something bad. Not to mention, the green salsa was barely cold & my stomach hurt shortly after eating the chips and salsa. Another one...

Horrible experience. Our waiter was extremely rude, unprofessional and his attention to detail is lacking. He skipped a patron at our table of 7. Came late for refills and ended up getting those wrong. Charged us 20% gratuity for 7, base is 8, which he admitted knowing. When we questioned his over charging us he said "I don't need your attitude, if you don't like it, don't come back". When we again expressed our displeasure of being over charged and asked for our bill to be adjusted, he again said, "I don't need your business, don't come back" It's a holiday weekend and these folks are being shady as hell. Watch your receipts. They charge you for additional baskets of chips and salsa which start out complementary and never tell you about additional or extra charges for items such as sour cream or quacomole. Very diveious business ethics. Think twice before spending your money here. Food isn't that great and...