McDonald’s — Restaurant in Four Corners States

I ordered breakfast and payed on the app at 10:15, because I checked in to pick up at 10:33, 3 mins past breakfast time I couldn't get my full order. I ordered 2 pancake breakfast platters, 2 mcgriddles, and 3 egg McMuffin meals. I was told the 2 platters couldn't be made cuz I was 3 mins late but the sandwiches could, I pulled up and waited forever and finally when a lady came to give me my food she gave me me only 3 egg McMuffins, when I told her the mistake she went inside and again I waited forever, finally she told me the McGriddles could not be made past 10:30. Fine I instead took 7 egg McMuffins, 3 being meals, even tho I payed for 2 breakfast platters, 2 McGriddles and 3 egg McMuffin meals. Now the McGriddles are made with a folded egg while the McMuffins are made with a round egg. I ended up with 2 McMuffins that had folded eggs.... it would have been a McGriddle if they used the mcgriddle bread instead so why couldn't they have just gave me my 2 payed for McGriddles? ...because I checked in to pick up my payed for order 3 mins late they couldn't give me the bread/right sandwich? Like really?? My order was payed for before 10:30 if they magically can't make breakfast platters or McGriddles after 10:30 why not make it before? On top of all this I had bought drinks that they gave me right away yet I was at McDonald's waiting on food for 45 mins so the hot coffee I brought home for my mother was room temperature. Like I had my order in and payed for on time, I was only 3 mins late for picking it up... like not making the food had to have been then being lazy or something like wow...

I was excited to have a McDonald's right down the street, but the food quality and management are not the best. Every Sunday, I like to get breakfast for my wife and three children. However, the iced coffees are served with no flavor, the muffins are missing eggs, and the hash browns are very dark and inedible.

Bree, the manager on duty, offered to replace my three large iced coffees the next time I visited, no questions asked. However, whenever I tried to redeem my credit, I was told to come back when she is there. I asked for a receipt, and the cashier informed me that it had already been disposed of. When I requested to speak with the manager, the cashier said I couldn't.

I tried again on April 1, 2025, at 10:10 AM with order numbers 737 and 640. My to-go muffins still had no eggs, my mango smoothie was only half full, and my hash browns were still dark. An employee even laughed at the food. The manager on duty, who claimed to be the general manager, showed little interest in listening to my concerns, and I felt she didn’t believe me.

This has been so frustrating. I mentioned my issue with the iced coffees, and she told me to come back when Bree is there tomorrow. However, I’ve decided not to return. No one seems responsible for the poor service and food quality. I will go to Ironwood and Ocotillo instead. It’s a longer drive, but I prefer it over the...

Went to the drive through and oooo wow! I ordered two McDoubles with no pickles and no onions and the buns steamed.

They brought me out one patty ketchup mustard on some random tray?

Like what. They didn’t understand the buns being steamed so I told them just cook it regular no pickles no onions and no one brought me food for 15 minutes me they then put buns on it but it was only 1 patty ketchup mustard for both. I walked inside and they had the audacity to ask “ooo you want two patties” it literally says McDouble.

So they add another patty but put no cheese. It was so comical other people were laughing in line.

Maybe instead of self service cash registers we should just cook our own food because they don’t know what they are doing. It’s not rocket science what’s so ever.

On top of that they said they give me ketchup…. No I had to re ask. They also advertise buy a McDouble get one for $1 on the board and I was charge for price on the board. They said it’s only for certain items which again it’s advertised on their board.

I would suggest just not going to this location or if you do don’t have them make you pull forward… sit there in that window and make their line backed up until they give you the correct food. I can assure you that’s what I will be doing each...