Waited 30 minutes for an order of French fries for a tired toddler. Asked them how much longer it would be, her answer was "I don't know". She didn't go check. My order was #90. They called 86, 87, 88, and 87 again. I told 87 they were called again and they said they got all of their food, and they went up to the counter and let them know. The worker argued that the French fries were theirs and they said No, they already got their fries, and to give them to another customer who ordered fries. The worker set the fries on the counter and walked away. We waited a few more minutes for the workers to come back and asked if we could just take them for our order and they said oh, those are yours. Horrible customer service. There were only 4 other families/customers and they all had their food and were eating. It took 30 minutes....FOR FRIES! Saw another customer having to ask where their food was as well. This was on Saturday, 6/28/25. Unacceptable customer...
Read moreThe food makes it worth it! The only reason I didn’t give 5 stars was the coffee was from a machine but I can’t expect too much out of a NP cafe. It’s nice that it is separate from the park and you don’t have to even visit the park to eat here. We got the breakfast burritos with vegan sausage. We had to wait a little longer because the sausage was frozen but it was definitely worth the wait! The burritos were massive and delicious and easily could have just split one between 2 people. There were also a variety of local (amazing) hot sauces to choose from (and other condiments). The coffee came from a machine but they also had a variety of hot teas which was nice if you don’t drink coffee. Breakfast is only served 8am-10am so you just have to make sure you are there during those hours if you want breakfast. The environment was very chill. There was a nice documentary playing on the tv about the Petrified forest that was cool to watch while we ate/waited...
Read moreFirst the food takes FOREVER!! Navajo taco they claim is so good is absolutely flavorless. Fry bead has no flavor at all. Chilli taste like dog food. The woman that took our order was extremely rude but the heavy set woman working the kitchen was worse and berated one of the younger (i think she is new) employees in front of all the customers and then when one customer tried to defend the young lady the heavy set lady was extremely rude. A gentleman asked where the restroom was and was told it's over there with no direction no point nothing my fiancee had to let the guy know where it was. The staff here needs some major attitude adjustments and probably some...
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