Chateau Aeronautique Winery, Blue Skies Brewery & Mile High Distillery ~ Irish Hills — Restaurant in Franklin Township

I am not one to write reviews, not even for bad service but this one is definitely deserving of a review. If I could give a negative star, I would. The service, waitstaff and so called "management" are probably the worst I've ever experienced.

We had the misfortune of having the most unfriendly waitress in the place. She was super rushed in taking orders and had a very "put out" attitude. She'd run away before we were even done with questions or requesting samples. It was a piecemeal experience in the sense of ordering.

The food....OMG. It took OVER AN HOUR to get our cafeteria quality food that came out on paper plates, plastic bowls and cutlery. We arrived at the restaurant at 7PM. We couldn't order until about 7:30PM because the waitress would disappear for long periods of time. Our food arrived at 8:30 but that was because we chased the waitress down to remind her that the last time she was at our table to drop off drinks "our food was coming right up". That meant at least 20 more minutes, but again, because we had to chase her down to get it. When my salad arrived the waitress was in such a hurry that she dropped my dressing on the ground. She said she'd be right back but proceeded to take orders at another table. I walked inside the restaurant to ask for salad dressing myself. That took another 3 - 5 minutes trying to get the attention of someone behind the bar. The food itself was subpar at best. I've had better food in a hospital cafeteria.

After we were done eating I walked into the restaurant to get another drink. I didn't want to deal with our waitress anymore. When I went inside there was another man standing at the bar complaining about his poor service. My tables waitress happened to be the one standing in there listening to this man complain. I jumped in and put my two cents in because my entire table was so frustrated with our service as well I felt like she needed to know. This waitress, instead of apologizing, becomes defensive and blames the kitchen and that it wasn't her fault. Can you imagine. I mean are they not a "team"? The fact that she was defensive rather than apologetic, was an extreme turn off.

At the end of the night our waitress brought our tab and is all of a sudden, patient and friendly since it's "tip time". We had no intention of leaving a tip except the waitress was hanging over my boyfriends shoulder so he felt obligated. Apparently the lowest tip that can be left is 15% or "no tip". Had she not been hanging over my boyfriends shoulder, he would have not left a tip. During this whole time I said under my breath "oh, now you care". The waitress heard me and came at me like "what did you say?" with an attitude. I replied "nothing". I just wanted to pay the bill and get the heck out of there and never go back. A few minutes later while we were listening to one of the last songs being played by the band a "so called" manager approaches our table and asks if there was a problem. "Yes there is a problem" She asked if I would go inside so we didn't have to yell. We walked into the brew area of the building. I explained our horrible experience. This "so called" manager had the absolute audacity to tell me I had a bad attitude. OMG. I could not believe what I was hearing. She completely defending the waitress and told me that the waitress we had is one of the friendliest they have. I was dumfounded. She then said a few more "out of line" things to me and said that "she wished that I would leave". This is MANAGEMENT (supposedly). This women came to the table to ask if there is a problem. I told her the problem but instead of apologizing for our poor experience, becomes defensive, too. The "so called" manager made things TEN TIMES worse. Before she came over, I had planned to go back in July for a Journey tribute band but I/we will NEVER EVER step foot in that place again. The ironic part of the end of the evening is, we did not even ask to speak with a manager. We were just going to leave and chalk it up to a bad night but go back and hope for the best in July. MANAGEMENT...

My wife and I have had great experiences here in the past, which is why I feel compelled to leave a review after our most recent visit was so horrible. My mother recently went here a few weeks ago with my aunt and uncle, and she warned me that their service was slow and some of the staff were rude to them during her visit, but I disregarded her experience, and went here with my family anywat. Well, that was a mistake. We arrived around 640 and sat in the main building (not the covered patio where a band was set to start at 8). There was almost nobody there, inside or out in the patio, when we got there. Regardless, it took almost two hours before we got all of our food, which was just a cheese pizza and some quesadillas. We were there long before the crowd ever set in for the band, yet the staff tried to blame the crowd for the delay in getting the food, but like I said when we ordered our food there was no crowd. Really, I think they just forgot to put the order in and didn't want to admit it. Also, we hoped/planned to be gone by the time the band started, but because our food took so long, that didn't happen. As a result, our kids, who surprisingly waited very patiently for their food and were rather well-behaved all night (the table next to us even remarked to us about it), started dancing to the music when the band began playing. Letting some energy out at that point was basically unavoidable after two hours waiting for their food. But a dark-haired waitress and/or manager came over and told us rudely to "control our kids" even though we were right there with them and they were just dancing. That really was the last straw, and I voiced a complaint to a manager about it. She was apologetic and admitted that the service had been inexcusably slow and that the kids had been very well behaved all night. She offered only excuses about the crowd being big and apologized for any rudeness and asked what they could do to make up for it. I told her I didn't want anything since we didn't plan on ever coming back; I just wanted to let her know how bad the service was and that we especially didn't appreciate how rude they were. Just a horrible experience overall, and I would caution others to...

Very slow service due to understaffing, but I don’t rate badly due to that. I rate poorly due to the fact that our server was not friendly even in the slightest. I work in the industry so I am more than understanding. Our table waited 45 minutes for her to come back to the table for the second time. Everyone at the table had to go up to the bar for a drink. The person who helped me at the bar was busy but when she helped me she was super sweet and made conversation even in the 60 seconds it took to help me. I tipped her the bill because of the friendliness even in the stressful environment. Friends at our table received their pizza 40 minutes after ordering it, but my parents had to ask for their charcuterie board that was ordered at the same time. It came out literally pulled from a freezer and was $16 for the cheapest pre made board I’ve ever seen. You can get better at Walmart. Our server was wearing an Ohio State sweatshirt and was the only person not dressed in recognizable employee attire. She ran past our table for an hour even though we tried to grab her attention many times. I was only in town to see my family, but none of our group will probably be back. With being in the industry, my family tips well, but tonight, it is the servers loss. Hard to be understanding when she wanted nothing to do with us the...