Crossroads II Pizza & Subs — Restaurant in Franklin

For our anniversary, my girlfriend recommended Crossroads as she had visited the Mukwanago location, which is now closed, but the nostalgia kicked in.

We ordered the Family pack with an extra topping, making it 4, on our za. And when I say it reminded me why we moved out of Milwaukee, I mean it. The atmosphere was pure Golden Wisconsin corner restaurant "greasy spoon" vibe with an atmosphere that any health inspector would want to see. With an almost overwhelming selection of beverages, the two young gentlemen working the counter know what customer service is. I wasn't even asked my name as they recognized my voice from the call.

Food, Fantastic. Atmosphere, top notch. Customer service was even better. Will def be returning to try the lasagna and monster subs.

It's great to find a place that sells stuff I can make at home and not taste chemicals in every bite for a great price point.

One tiny point being the garlic bread. I would pay .50$ to 1$ more for either cheese or a sauce cup. Besides that, it's...

Both times trying this place have been bad. 1st time my boyfriend placed an order for two family packs that were to include garlic bread and soda. I had never been here before and didn't know what the order was before picking it up. I arrived and was the only person here. The young lady at the counter was not helpful and acted like I was interrupting her with my presence. She gave me the pizzas and walked away without thanking me or saying anything so, I went home. When I got home I was asked where the rest of the order was but, that was all I was given. I was not driving all the way back as I had just driven from Kenosha. Essentially spent $50 on two gross pizzas. We normally go to the one in Big Bend and have always enjoyed it so we gave this one another try. The second time was stopping to order some sandwiches to go. We waited there for 30 minutes and our order still hadn't even been started. Another 15 minutes went by while we watched other people walk in, order and leave with...

So disappointed in the customer service here..we been ordering from here for pizza and decided to try a chicken dinner and fish fry. Also the mozzarella stick. Waited like 55 mins and was a busy family day so hungry folks. When we got it..it was awful..brunt fries. Soggy chicken..fish was not edible and no mozzarella stick. Since we had good experience before we called to let them know and they said they wouldn't do anything about it. And keep my money. The only offer was to wait another 60 min for mozzarella stick. I spoke with all levels of management and each didn't care. We were told the owner would call tomorrow. Hopefully they do..otherwise just know they don't care about customer satisfaction and what they serve you.. worst service and food we have seen in the area so far. The manager Apple and Jenn are the worst. If they did it to me im sure others will experience...