Culver’s — Restaurant in Franklin

(UPDATE)Back up to 3 stars because it seems like they have made a few changes to make them an Average Culvers. They still need to fix their drive-thru and implement curbside (which would help alleviate their drive-thru problem). It haven't got cold food "that was made fresh" lately. (/UPDATE)

If they are making it fresh why are they serving it cold? Please, if I'm going to wait 15 minutes after I pay for a burger and fries, is it too much to ask for it to be hot? I live across the street, if it weren't for the convenience I wouldn't eat here. Burgers are consistently cold to room temp at best. My last order sat approximately 10 minutes before they gave it to me. When you call to complain all they do is put you in a notebook and give you the exact item they messed up, the times I have called, you get the sense that this is a common call. They don't give you long to come back either (probably because that book fills up fast and they wouldn't be able to find you).

It's disappointing to know that if I drive an extra 10 minutes each way, the food will be better and its the same logo on the bag.

Drive thru wasn't thought out, cars backup into the street during busy hours, blocking traffic on the street and in/out of the restaurant. Curb side would help but this is one doesn't offer it - the others in the area do.

On a lighter note, they also brought up memories of the movie "Dude, Where's my Car?" but instead of "and then?" it was "anything else?" My wife and I get a good laugh making fun of...

Espresso Toffee Bar: Culver’s originated in Sauk City, WI back in 1984. When I was a doughy kid in the 90's it had expanded slightly and I have fond memories of visiting the location in nearby Wisconsin Dells while on vacation. Today, Culver’s can be found in 26 states serving up their famous Butterburgers and custard. For those unfamiliar with custard, it's similar to ice cream, except it includes eggs. The eggs give custard a smooth and extra creamy texture. Espresso Toffee Bar is currently one of Culver's rotating Flavor of the Day options. This custard has a rich espresso flavor swirled with old fashioned salted caramel, crunchy bits of Heath Bar, and gooey butter cake pieces. Beginning with the espresso base, it was perfect. Texturally it was smooth and creamy with the flavor not being too intense or bitter. My dish's mix-ins were not distributed very evenly, but when I got the rare bite containing all three (caramel, Heath Bar, and cake) it was superb. If you've never had a Heath Bar, they're crunchy toffee flavored candy bars. In this case, they go well with the espresso custard. I thought the cake pieces had a predominately vanilla flavor, with a hint of butter mostly masked by the espresso custard. Really my only complaint is it could have used more caramel, which was delicious but scant. Overall, this flavor is a must try for coffee/espresso lovers, but your typical frozen treat enthusiast will probably enjoy it too. Doughboy...

HORRIBLE. The manager is extremely rude and inconsiderate. I came to this Culvers at 3:30pm, when it WAS NOT BUSY and ordered 4 pints of the flavor of the day. I was handed four pints of pre packaged custard from the freezer that were clearly in the freezer for a long time. I noticed when I was two minutes down the road so I turned around and asked for FRESH custard.. like everyone does when they come to Culvers. VANESA the GENERAL MANAGER was extremely rude, had an attitude immediately, and told me that because I did not ask for it fresh when I ordered she would not give me fresh custard. It’s honestly laughable because people go to Culvers for fresh custard.. especially the flavor of the day.. she smacked her lips and would not give me new pints even though I didn’t touch these ones. I’ve been a manager at Culvers for many years and have always accommodated a customer as much as possible. If you give someone the wrong meal you don’t make them pay for it again?? I asked for another manager but she told me the ONLY person above her would be the owner and offered me 10% off 4 new pints so I could go home with 8 and pay for all 8. Makes no sense, I don’t want 8 pints, I just wanted fresh custard like everyone else. Such a rude girl with zero communication skills...