New China — Restaurant in Franklin

If I could give the restaurant zero stars I would. I have been coming to this restaurant for over 15 years. After not having it for almost 10 as I relocated I was ESTATIC to have it again.

While picking up my call in order I made an additional purchase in the restaurant. While waiting for the food I slid down the counter for make room for anyone else who made come in. Still at the counter, in front of me, there was a menu taped to the counter, a seasonal pumpkin, and a tip jar. With a child behind the counter. The child an I exchanged smiles and he told his parents in the kitchen that I was touching the pumpkin.

His mother, I assume, comes from the back and immediately glares at me. She then picks the pumpkin and puts it back down. Still glaring, she throws the tip jar behind the counter. That’s when I realized she thought I was stealing!

I say nothing as I am flabbergasted. My food is then finished and given to me by a young girl. I am still in shock as I take the food and attempt to exit.

As I reach the door, the woman then says, “you steal!”

Ma’am. I just supported your small business by placing TWO orders. I paid for my own meal. IF I STOLE FROM YOU WHY WOULD I STAY IN THE BUILDING?!

I quickly tell her I did not and she accuses me again. She stated she knows how much money she had (yet didn’t count the tip jar she threw behind the counter) she also stated she has cameras (Lovely! Let’s watch them together!) At this point, I asked her to call the police. She refused and went back into the kitchen.

As a black woman living in this for over 20 years AND frequenting this establishment, I HAVE NEVER BEEN TREATED LIKE THIS. I HAVE NEVER been accused of stealing, let alone a few dollars and pennies in a jar tip when I paid than that...

I’m so sad to have to write this as this place has always been our go to for a specific vegetarian dish. About 3 weeks ago we ordered our usual (same order for the last 3 years) broccoli with garlic sauce- add tofu.. once we start eating, we immediately knew something was off. The only way to describe it is it tasted like motor oil? I decided to give them the benefit of the doubt and thought maybe they fried the tofu in some old oil that needed to be changed. We called the restaurant, they offered to replace it for free at our next visit and we were happy with the results. Fast forward to today… I picked up the exact same order and had high hopes that we were back on track with our favorite dish. Disappointment punched me right in the face at the first bite! Same motor oil taste as if they are using three month old oil for frying or some other liquid ingredient has gone rancid and they are continuing to use it for the sauce. Not sure what it is, I just can’t put my finger on it. All I know is that someone is going to get sick eating that mess! I’m just going to cut my losses as I can’t stomach another putrid plate of the same food, even if they offer to replace for free. I really hope that they make changes soon and pay attention to all of the recent negative reviews. Seems the place is going downhill fast and unfortunately we won’t be back for a...

This used to be one of my favorite Chinese restaurants. I don’t know how it declined so precipitously, but I’ve ordered several of my past staples and they are just not good anymore! The beef & broccoli was bland; the Mongolian Beef was in some thick syrupy majority hoisin sauce that was extremely sweet and unappetizing. I can only say the egg rolls have remained the same quality. I think I’ve had my last disappointing meal here. I’m so sad because I don’t know another place near me that has good Chinese. I guess there aren’t any in Cool...