Cotton Gin Village — Restaurant in Fredericksburg

My husband and I had plans to stay at this place but my father died and we tried to cancel our trip and at the bare minimum get a credit. We were not asking for a refund. Due to their policy they refused to even work with us. The owners denied us anything. Not willing to work with us. I am questioning people‘a compassion and decency. I am extremely disappointed and can’t believe how cold people can be. I understand it’s a business but how completely insensitive and ugly these owners are with circumstances that were completely out of our control. I wouldn’t recommend this place to anyone. I will never stay here. My husband and I were so excited to stay and enjoy a relaxing weekend. So sad that business owners rather make money then be decent human beings. Disgusting behavior and mean and just really sad that people are so incredibly greedy. Never stay at this place. Don’t spend your money here. There are plenty of nice place in Fredericksburg to stay.

I just received a common reply from the owners. Still sorry but not sorry. By the way we tried purchasing your insurance and we were met with you were too late buying it. As I said before we don’t want our money back just a credit to use at a different time. All we want to do is spend money with you and have a good time and not feel ripped off. I can’t in good conscience...

My husband and I stayed in Fredericksburg this weekend for our anniversary. We both had never been, but we’re so happy we stayed at Cotton Gin Village! Our stay was pretty near perfect - we stayed in the Nueces building and loved the ample space, the furnishings/decor were rustic, as pictured, but were still nice, the towels provided were really soft, and my husband especially loved the rainfall shower.

The property itself was gorgeous, a tad bit of a maze but there were plenty of directional signage to help you find where you were going. Plenty of free guest parking, we never had any issues finding a spot close to our building. We loved having breakfast delivered to our door each day, can’t beat that! Some of the items weren’t mine or my husband’s favorite, but it still beats a basic continental breakfast buffet.

Lastly, we had a reservation to visit Cabernet Grill on Friday and that was a fantastic experience. The staff was very friendly (from hosts to our server - John S.), the service was surprisingly fast (for a fancier place), and our food was perfect. Could not have asked for a better meal - the biscuits are INCREDIBLE.

We obviously had a great experience and will be recommending this place to everyone and will be staying here again when...

Poor service. No one answers the calls. I had jewelry stolen from my cottage while I was at dinner at their restaurant. I immediately reported it. It is now 10 days later and I had to file a police report because the owner refused to provide me with his insurance information. Now I am utilizing the services of the Fredericksburg Police because the Cotton Gin won't acknowledge responsibility of their lack of care for my property as a paying guest. I asked for the surveillance video as they have this it was not provided. I asked to speak to their insurance carrier so the adjuster could investigate the claim. This was refused. I have spent countless hours now on an establishment I wish I had no association with. The owner Russ does not answer calls. He puts you off. Horrible customer service. Customer service is not a word in their vocabulary. There are no lock boxes in the rooms nor in the front lobby so guests are vulnerable to break ins yet there are no signs stating you should be weary of your property being stolen. Thus I had to call and call over many days without the majority ever be returned. In terms of safety for their customers it is deplorable. I would never stay here and...