I use to LOVE this restaurant - would visit often when I was in town and was never disappointed. Up until yesterday evening, our waitress butchered my order and I wasn't able to enjoy my meal with my family. Waitresses name was Sarah, we had a party of 5 and spent over $120 on our bill. I ordered a burger with fries, in place of the chips, and the fries came on my burger instead of as a side. My fries didn't come out until after we were done eating out meal. The waitress also told us the specials, one was a side of fresh asparagus. I ordered that since I clearly wasn't going to enjoy fries with my burger. My sister got the asparagus with her fish as she ordered. And I got a side of mixed veggies!! Which contained no asparagus, why would the waitress tell me about the asparagus but bring out something totally different. I realize it may not have been her fault, she probably wrote the order wrong and the kitchen staff misread it. They were a tad busy. I did enjoy my burger once I took the 4 French fries that were on there off. My family members enjoyed their meals though, so it wasn't a total bomb. Also, we love the arcade room, but could you please finally get rid of the beanie babies out of the claw machines. It is a waste of money because the claw can't pick up the nostalgic beanie...
Read moreOvercharged! ⚠️ PSA: Double-check your bill before paying.
I usually have an amazing experience at this restaurant. The unique menu options are a big draw—American nachos and the Jasadilla are two of my absolute favorites. The staff is consistently wonderful, and the kitchen delivers every time.
But this visit? Management dropped the ball.
When I received my bill, I noticed that every single item was priced higher than what the menu stated. I politely asked my waitress about the discrepancy, and she explained that the restaurant is in the process of rolling out a new menu with price increases. However, the new menu hasn’t been implemented yet, and they don’t even have copies of it available. Despite that, their POS system is already charging the updated prices.
She apologized sincerely and said she couldn’t adjust the charges to match the current menu because she didn’t have access to the new pricing details. I don’t fault her or the kitchen—they were both excellent. But this lack of transparency from management is unacceptable.
Charging customers more than the listed prices without notice feels dishonest and left a sour taste after what should’ve been...
Read moreThis place is AWESOME! Mostly!
It's a great, family-friendly pub. I've paid this place many visits, as they often make the best of their ingredients actually bought at GFS. Sometimes, it's genuinely hard to tell.
The menu is adventurous and a bit intimidating in many cases, but altogether quite pleasant. Some of the more intimidating items are actually very good, I'm told, but I mostly stick with what I know here.
That said, the staff is fairly hit-or-miss. Some of the folks in the kitchen do a fantastic job, and some of them give you a TON of salt on your fries. Some waitresses are attentive, friendly, and focused, but some of them are airheaded and will misunderstand half of your order.
I dunno if they add something to their ketchup before putting it into the bottle, but that stuff is extra fruity and sweet, and it's really hard to appreciate.
Still, this place likes to host awesome events weekly and on many special occasions and holidays. Keep this place marked on your list...
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