Burger King — Restaurant in Fresno

Terrible customer service or should I say "non customer" service. Unfortunately my handicap mother urgently needed to use the bathroom and we decided this Burger King location would be ideal because they are often courteous to the disabled and elderly. But when my mom using a walker asked to use the bathroom she was told that bathrooms are only for paying customers. And then she offered to make a purchase after using the bathroom which they replied they can't allow because they have issues with homeless. My mother then replied "Do I look homeless?" Of course they said no but still wanted her to make a purchase so I asked if I can make the purchase simultaneously while she uses the bathroom which we then had to wait for Albert to open the door manually instead of offering the code as if we are not trustworthy. At this moment I continued the discussion with Albert and his employee about how rude and unprofessional they're being. I was recommended next time to use Save Mart's bathroom next time because its free when purchasing something was not an issue. Because Save Mart is a grocery store with handicap stalls that are quite a walk to the doors let alone into the bathroom it was not an option I considered. She rudely abrupts me while I'm explaining this, to ask which drink flavor I would like. But she walked away which manager Albert then had to get her from the back after I complained to him she asked what drink I would like and then walked away. She was made to come back and explained why she walked away which I told her that I would like to wait until my mother got out of the bathroom since she was the one actually making the purchase. She did and chose diet lemonade. When we went outside GM Albert came outside to deliver a order to another customer. On his way back in the restaurant he stops and begins arguing with us in the parking lot. Which I explained to him how I hold Burger King to a high standard and even a high standard then their own employees because not only am I a son but I am also her caretaker and a nurse that considered Burger King a safe place for disabled and elderly to use the bathroom. He then started explaining the reason they monitor the bathrooms is because people go in and use the bathroom and leave it messy and they have to pay someone to clean it. I have never been told any of my patients couldn't use the bathroom because messes. I think this was a rouge policy decision made in the moment against my elderly mother who they labeled as disabled and possibly could make a mess in the bathroom because handicaps are not able to clean up after themselves completely. Clear discrimination. This location also often has several issues including slow service, employees smoking weed in the parking lot on break, locked doors at 8 o'clock when they close at 10, frequently runs out of patties and even refused coupons we were sent in the mail. Some issues here need to be addressed by someone more responsible then they have there now. I don't want to take my patients or mother here anymore even though its the only Burger King in...

My wife and I are regulars here (3 -5 days a week), as it's 450 feet from our house. We went by on Saturday at 9:38 am for coffee, and sat in the drive thru for awhile, nothing. I got tired of waiting and drive to the window, where they told us very rudely that they weren't open until 11am. When I asked "don't you open at 6am", the lady closed the window and walked away. Their hours state 6am, and we're regulars here, so we know that's not the norm.

The day before, we ordered two ice coffees (French Vanilla). Whoever made them, put 2-3 times the amount of flavoring in, making them too horrible to drink.

I emailed corporate asking if we were just turned away, if this is their new hours, or of this was just a 1 day thing. Corporate said they would forward my email to the local manager, however we never received a reply. So, I'm assuming we were just turned away and they don't want my business, so we will take our regular business to McDonalds 1 street over.

Update: decided to give them another try for dinner, big mistake. Pulled into the srive through and on their menu they have a small piece of paper saying "cash only", really? This is where you place that kind of notice? By then it's too late, you have multiple cars behind you and you have to wait through the drive thru, that is after already waiting to even get to this point. There are fixtures before this point "light post, drice through sign, etc." That this could have been placed, to alert people PRIOR to being stuck in line. I'll NEVER...

The wait was long for no reason. I left with an incomplete order. The customer service was terrible. And the reason we waited so long was because the manager was too busy on FaceTime the whole time. I was ordering through the drive thru and I asked her to add two whoppers and a soda and she tells me she closed the window…. Keep in mind no one told her to do that. There was no one behind me as I’m ordering. When I approach the window I asked her if she really couldn’t add those two whoppers? She said no. So, I asked if she could make a separate order and again she said no, you can go back around and order. So I said okay, we then waited 17 mins at the window while you can see she’s on FaceTime constantly putting her phone up and down not doing what she supposed to be doing. She then begans to talk about us with a co worker while we’re at the window. After her making us wait 17 mins I did not go around again. I asked to speak to a manager and she said she was the manager? Jesus Christ the manager does not want to do her job and did nothing to resolve the issue. She was being lazy. Why not void the order? We ended up going home with 2 people missing out on their burgers. Terrible, spent over 30 bucks at the worse fast food restaurant and the employees have the audacity to have terrible customer service. As someone who has worked in customer service for years this is beyond me??? As a manager why would you want customers to leave unsatisfied with half of what...