Hoshi Japanese Express Fulton — Restaurant in Fulton

I rarely write reviews, but my recent visit to Hoshi was so disappointing that I felt compelled to share my experience. My wife is vegetarian and was inquiring about the advertised Veggie Bento Box. We were thrown off because the menu says it comes with: rice/veggies, 2 piece spring roll, and 4 pc california roll (NOT vegetarian) OR kani salad (NOT vegetarian). We asked the gentleman if the kani salad was veggie and he said yes - we then looked at the menu and it said it was crab (so not vegetarian gotcha.) We then asked if we could substitute the California roll for a vegetarian roll. It was obvious he was getting annoyed and replied back with "I don't make the buttons I just push the buttons and I follow the rules." Instead of a simple no, or making recommendations like anyone with basic customer service skills, instead he replied back with a condescending tone and an unnecessary remark. I understand he doesn't make the menu, but all he had to say was a simple "No, I apologize." If this place expects customers to pay premium for the food, we should get BASIC customer service. We feel extremely disrespected and will not return. Rude customer service and people wonder why businesses don't...

Their food never disappoints. It's always delicious. Their dining room is a bit uninviting, but most of their business is carryout. I suggest checking your order before leaving. I have been shorted some items the past two times without realizing it until I got home. Once, I didn't know until I opened the main course meal. It's obvious being busy caused the mistakes, but in their defense, when a restaurant is that busy, you know they are making delicious food, and it can be a bit chaotic so check your order. My only real complaint is they won't take payments over the phone, so I can't pay if I need someone else to pick up for me, which causes me to use a different restaurant on that occasion and my craving for their food doesn't get satisfied. All the workers I've encountered are...

First sushi experience except for a nibble a dozen years ago, really great and I've been told it's somewhat authentic as well.

Surprisingly the biggest variety of vegetarian options in town but most of it is off menu/veg customizations.

They get 5 stars for being great tasting and having that accomodation but I would suggest they capitalize on that fact and add vegetarian/allergy notations to their menu especially their online menus. It would make it easier on those of us with alternative diets/food restrictions and it would set them apart from the other restaurants in town even more. Really great customer service too especially when compared to the...