Dunkin' — Restaurant in Gainesville

I went in this morning to get two boxes of coffee. I was the only one in the drive thru. The lady told me to park on the side to wait for my order to be taken out. Waited for 15 minutes until I had to get out of the car to find out what was going on with my order. Upon walking in I see both boxes of coffee sitting on the counter. I asked the lady and she said they were still working on my order. She gave me the two boxes and told me that they were still working on the order, like the cups and stirrers and cream and sugar. I went back to my car and waited another 5 minutes for damn cups. I had to drive off. It’s Veterans Day. The coffee was for veterans. Thank you...

The staff doesn't help the walk in customers. The order ahead orders are not on the tray to be picked up. I ordered ahead for walk in pick up waited over 5 minutes for anyone to even turn around to help me. The girl checked my order gave me two drinks from a group of a dozen or so drinks. And told me my foods not ready. I waited another 15 minutes before finally someone else turned around to help me and gave me a bag that was already sitting with the drinks. So the entire time my order was ready 🙃 unbelievable. So unorganized...

I've used this place a half-dozen times. Food is acceptable, but the service and store itself are poor. The store is take out only. There's outside seating, but cold weather makes it worthless. So the entire site is basically a glorified drive thru, and since service is shamefully slow, grabbing a coffee on the way to work doesn't fly. Apparently, the franchisee can't be bothered with training staff as each of my visits were 10-plus minutes. A joke.

Shut it down, fellas....