Subway — Restaurant in Galena Park

Disappointing Experience – Poor Service and Incomplete Order

I recently visited this Subway® location to try out the new nachos. I initially attempted to place my order in-store and was told that “double meat” was not an option unless I ordered through the app. I followed their instructions and placed my order online.

While I understood that app orders may take a bit longer, I ended up standing and waiting in total for over 30 minutes, watching other customers get serviced in the meantime. Finally, when an employee began preparing my nachos, he informed me — after all that time — that they were out of nacho cheese. It would take 20 minutes for the nacho cheese to be thawed.

I asked if I could cancel the order since it was placed through the app. He said he didn’t know how and that there was no manager on site. With no clear way to receive a refund or even a confirmation that I’d get one, I was essentially forced to take the nachos without cheese, which defeats the purpose of ordering nachos in the first place.

What made this worse was the attitude of the employee. After standing there for over 30 minutes, I left without so much as a thank you. He showed no concern, no effort to be courteous, and when I asked for his name, he simply said, “I don’t like giving my name.”

This isn’t the first time I’ve experienced poor service at this location or with this employee. Earlier this same week, I ordered a sandwich that includes double cheese by default on the menu, but was told they “aren’t allowed” to give double cheese — even though it’s a standard part of the item.

Because of these repeated issues, I will no longer be returning to this location and will drive to other Subway restaurants where the service is more professional and aligned with the brand’s standards. I will also be reaching out to corporate to request a refund, as I paid for an item that was not prepared according to the menu and was left with no way to resolve the...

9Got a coupon for a FREE 6in. Classic sub with the PURCHASE of a 30 oz. drink on my phone when I subscribed to text alerts. Went to this subway to try and redeem my coupon. The employees were nice and speedy. But when the employee went to redeem my coupon she didn't know how so she called the manager. The manager insisted I was wrong and the coupon I'm trying to redeem says I have to buy a 6 in. To get a free 6 in. When in fact the employee and myself reread the coupon several times and it made no mention of buying a 6 in. Sub first ONLY a 30 oz. drink. The employee tried telling the manager but he still refuses to accept my coupon. Complained on the subway website the day of to try and handle the situation appropriately but I still haven't heard back from them..... Needless to say I won't be going back here again and don't take your subway coupons here, you will be ridiculed in front of other customers and told your coupon...

Five stars fall short to the level of customer friendly service that you recieve from the very skilled and talented employee that are employee to this Subway location, specifically Dalia Herrera . Her expertise in her field coupled with her customer "service first " attitude provides and secures a stupendous and comforting atmosphere that convinces you that you are at the best and perfect place for a quick lunch or dinner. Her extraordinary smile and ambitious fierce passion for craft provide a level of service excellence that is unparalleled to any other Subway establishment I have visited in all my times. She is a role model of what a Subway employee is expected to be and leads by example through her standards of behavior and service . Thank you Subway for hiring such talented and skilled employees such as in Dalia ! You have a secured...