On the Rocks Bar & Grill — Restaurant in Garden Grove

On the Rocks is a place my friends and family frequent because of the great service, food and drinks. We have made it our home away from home to relax and have fun. Lately I feel that their once amazing service has slowly declined.

Saturday night I experienced the worst service thus far. Our server Julie greeted us and brought our drinks and then never acknowledged us after that. We tried waving her down several times while just being ignored. Finally after our drinks were empty for about 45 minutes our friend had to get up and get her so we could get another round. In that 45 minute window our friends, who were also trying to get our server's attention, had to estimate what their portion of the bill would because upon trying to get her attention they elected to leave. At that point I wish we would have just got our check because we never heard or saw her again. It was completely unacceptable, especially on a slow night. I could understand maybe if it was packed, but we've gotten better service on holidays and fight nights. I was finally able to get the attention of another server who I told about our experience and she quickly got our bill and closed us out without any acknowledgement of our bad experience. That usually would have been a night where we would have invited more friends to join us, order a couple rounds of drinks, and order some food.

I really hope this gets recognized and service improves or we will not be returning. I really hope that is not the case and look forward to writing a great review...

The the name has a double meaning: refers not only to the bar drinks, but also for the structure that was built from river rock! Just absolutely beautiful! When you walk in directly in front is multiple seating at tables. Behind that is the dance floor and stage area for LIVE MUSIC!!! CRIMSON CROWBAR is a regular band there...they are GREAT! ROCK N ROLL with a twist: attractive rockin' VIOLINIST plugged in! You have to see to believe! To the right is a large bar and a surrounding bar area. You can venture outside to patio dining with a small waterfall flowing over river rocks!!! To the left of the seated tables are booths, and tables in the front section that all have screen TV's to enjoy your favorite sports! The wait staff hustles and greets everyone with a smile. The food is very Good! I chose a seared ahi burger and sweet potato fries....EXCELLENT! Their signature cocktails are variations of the Moscow Mule. I like the Citrus Mule. Folks have a hard time locating the RESTROOMS: WOMEN are the FORWARD side of the booth section; while the MEN are in the REAR side. Hope this helps! Always enjoy...

this used to be my favorite bar but the last couple of times i’ve gotten Kayla as a waitress (the red haired girl) she gives us the worst service possible, she doesn’t greet us with a smile the whole time she’s so serious it’s like we bother her for coming. we order and get our food (mac and cheese) and we don’t even have a fork or spoon to eat it, our food it’s just sitting at the table for 10-15min until finally she passes by and we get to tell her we don’t have a fork otherwise who knows if we ever would’ve gotten anything since she never comes to ask if we’re doing ok or if we need anything. we also ask her for a drink and she never brings it, 20min pass by she never comes back with the drink she just put the check on the table and leaves super quick like the flash not acknowledging the drink, nothing. so we pay and she comes back with the card and same thing she just places it on the table not even thank you for coming or something. i don’t know how this girl is working there since she provides a horrible customer service. all of the other waiters/waitresses that work there have provided us an...