Subway — Restaurant in Gastonia

Drove up to drive thru window to pick up my online order. The Service member ignored me. So I honked horn being I'm picking up before work. Still no response so now Im 😲like what is this how unprofessional. So I struggle to knock on window. He opens yes. I say I have a pick up. He gives to me an says oh normally people push a button on a app. What I did an online order I never use a app. What buttons. I've never had anyone tell me to push a button nor ignore me if I didn't. How u go assume everyone has cells an apps. This is the 3rd mishap I've had still never received a call or credit for messing up a salad I clearly put in notes dressing on side. They put it on there then told me they couldn't honor a free salad or discount on next purchase. What 😲 the receipt clearly prints notes before hand. Word to the wise read the receipt that u take to the order. And if you can't see it you get a app to see it. 3rd time of just something. I ordered 2xs to wrap up my sandwich seperately. Still a whole footlong in past I received. I was told to call to have it wrapped separately. Really. So my mistake 4 issues actually 2 just of same issue. So at this point I guess I will order at another location. And readers I'm a kind person so please know my review is real. But I just can't deal with nonsense. If u thinking of ordering a catering order or anything big from here. DON'T. Go to another location. And read it's reviews 1st. Ugghh disappointed. Order...

I won't be going back to this Subway. I've never been so disrespected. The young lady that waited was smerking the whole time. She acted like she didn't wanna wait one me. I tried to place my order by phone so it would be ready by the time I got there. When I got to the window I told her I tried to order by phone but couldn't get through. She told me the phone was dead. I asked if I could place my order by the window and she said no. So I went inside. I was upset cause they weren't very busy. I walk with an upright walker so it's difficult sometime for me to maneuver like I'd like. I had planned to place three orders but with the service that I've got I only decided to get my son's food and not mine. As the young lady was ringing me up all she could do was roll her eyes. I left there very upset and by the time I got in my driveway I just sit in my car for a little while before I could even get out of it my sons came out and got their food. I took myself somewhere else to get something else to eat. When food is prepared by discontentment it doesn't taste good. I hope if you ever have to go there for their food. I hope you are met with better respect than I was. I waited 3 weeks to post this response just to cool...

Update January 2025: This subway has swapped owners again, and the quality has suffered. The sandwich breads themselves seem to have gotten smaller (I dont have concrete evidence of this, but I have gone to this subway once a week for the past 2 years and gotten the same order every time, take that as you will). I have also noticed that the ingredients aren't as fresh and you can tell that when you look at the cucumbers. I think I will take a break from visiting this location for the time being. Wishing them the best of luck.

April 2024: Definitely the best subway I've been to. The staff are personable and actually care about their patrons, and their food products are good quality. If you are in the area I would recommend this one over the others...