KFC — Restaurant in Genesee Charter Township

I am very displeased with my experience this afternoon at this KFC location. Wanted to try the new chicken wraps. Pull up to drive thru, ask for 3 regular wraps and one of the spicy slaw wraps. The lady immediately yells, NO SLAW!!!!!!!” I knew from that point I should’ve said forget it… but I go ahead with my order. We pull up to the window, we are the only ones in line mind you, and we wait for over 10 mins for 4 wraps. The cashier, Bria, the one who apparently screamed NO SLAW, was extremely rude. Didn’t say a single word other than what our total was. As if that wasn’t bad enough, we get the wraps home and they are the worst meal I have ever received. There was a wrap with literally a piece of chicken the size of a chicken nugget, sloppily wrapped in a tortilla shell. They were all super small and horribly made. I will never return to this location again, I’d rather order chicken wraps from McDonald’s. I only wanted the slaw and they were OUT!!!!!! Which she made very clear. How can KFC be out of cole slaw anyways?!?...

Inside of their extra crispy chicken is undercooked and doughy 🤢 I've had this issue in the past with the skin on the chicken sandwiches being doughy as well. My boyfriend placed an order online tonight and was told a 15 minute pick-up wait time on the website, called the store right after placing his order to make sure they received it and to get an estimated wait time over the phone and was told 25 minutes because they had just sold out of their extra crispy chicken. He arrived to the store 30 minutes after calling and his order still was not ready. They made him wait an additional 10 minutes in the lobby, and he could see the order screen where other drive through orders were being cleared out before his, and he has pictures of his order on the screen being open for over 40 minutes. All for us to get undercooked chicken, and having to return the entire meal anyways. Oh and he can't even get his money back for 2/3 business days because it was an online order. This location is the...

Horrible service and undercooked chicken. I purchased some KFC wings. Got to my destination and started eating only to find the chicken was pink inside. I finished what I was doing at the time and returned to KFC. There was a LONG line. Once I reached the speaker and explained the situation, they said they would replace my food. So 20 minutes after I got in the drive thru, I get to the window and ask if I would get a monetary refund for having to come back and wait 20 minutes. The manager said "Hell no I'm not refunding her money when she is getting her food." She didn't care I had to waste my time because they tried to serve my undercooked chicken which could have given me salmonella. I will NEVER go to this location again. I took their survey and never heard anything back from corporate...