Wendy's — Restaurant in Geneva Township

Unless you go to this Wendy's during an extremely brief period of time during the day when the manager staff is older than 18 years old, you are going to have an extremely slow and aggravating service provided by individuals that will straight up tell you sometimes that they don't care if you go somewhere else to eat because it's inconvenient to them to serve you while they are breaking down for the end of the day. That was just the last occasion I was there on Monday the 12th of June, 2019. After being told that, I asked to speak to a manager end the dark-haired individual running the cash register inform me that he was a manager and if I wanted to make a complaint I could contact Wendy's corporate but that the owner of this particular store did not have to follow their corporate rules because he paid cash for his franchise and that allowed him to create his own serving sizes as well as discontinuing items from the menu and creating items that are not for sale got any other Wendy's I've ever been to. When you get an order of french fries, and there are not only curly fries mixed into the regular Wendy's fries but jalapeno poppers because the employees are using the deep fryer to cook personal food that they brought in from home, I would think that would be a allergen nightmare and huge liability lawsuit if somebody ends up getting sick because of a cross contamination issue. I don't know, I am just a local Google guide with many reviews and very few 1-star reviews. In fact I think that I have to run star reviews out of over a hundred reviews on Google. When I finally got through to a manager on the phone during a different shift, I was told that if I did not know the individuals name and I did not have a receipt for the food in question that there was absolutely nothing they could do to help me. Sadly, I live right across the street at 1 North to 96 Kirk Road and it is often that I walk across Kirk to get the toddler's in my house chicken nuggets and frosty's. So... I found the receipt from the other day with a total on it of $23.46 for the order we placed and never received because in the moment I felt it was better to remove the kids from the situation then to continue to escalate the argument with a teenager at least 20 years my junior in front of my five year olds. When I brought the receipt and money being reimbursed up to the manager in that same conversation, I was hung up on and I believe but I am not certain that somehow my number was blocked because every single time I call now it rings once and disconnects. Awfully strange if...

Wendy’s is a very special place to me! I usually bring my cousins here and buy them a meal! We really love the burgers here at Wendy’s. Very crunchy, tasty, overloaded, and delicious. They have the best burger I have ever had. Their chicken and rice are also great and fantastic. The chicken is really tender and flavorful. They also offer some French fries, sandwiches, beverages, and desserts. An amazing place that is full of incredible food. You can really enjoy your stay here as well as their food. Their menu here is huge and they have lots of options. Not a problem if you visit just for sandwiches or rice meals, they will absolutely satisfy your cravings. I strongly recommend trying their salads and baked potatoes. Everything here is well-prepared and the quality says it all. Wendy’s is absolutely a gem in this area, this place is always busy, but still many people keep visiting them and they can still manage all of them. Wonderful customer service. They really know how to treat and control their customers. Their staff here is very nice, friendly, decent, and very entertaining. You will absolutely love everyone who works here once you pay a visit. They are always smiling and willing to help their customers. Giving the things that the customers need from them and even assisting the customers to find a vacant table. Very professional and well-trained staff. Wendy’s is really great! Big thumbs up to the management and staff! Please keep up the good work guys! See you again...

This is not my favorite Wendy's location but only because of its location to me. The employees here are great and so is the food. The location in Saint charles that is closer to me frequently does not accept mobile orders or their server is down alot. When that location is down I will drive to this one or if I'm in the closer area because again the food here is great bit just located further from my house. Love using the mobile app to stack up free food rewards and they send you deals you can use as well. Love getting the chili but for some reason I'm not sure why even if you ask for sour cream with it its usually not in the bag. Still give five stars because it's minor but just wondering why because it never used to be like that...