Church's Texas Chicken — Restaurant in Georgia

I just ordered family meal 20 piece and biscuits. I was told it would be ready in 15 minutes but I understand if it took a few minutes over. I believe the order was ready and after about 30 minutes, I walked in and the staff was just chilling. I consider myself a laid back guy but when it comes down to time, that is one of my sticking points. It took 3 staff members to box up my order and biscuits. In the end, the order was not completed because they only box up 10 pieces out of 20. I paid for my order and would have been sitting and waiting if they never told me my order was ready. I truly would like to support this restaurant and understand that they recently changed managements, but action like this makes me would rather patronize another restaurant or chick fil A. I called speak with the cashier who rang my order and manager but the urgency and lack of customer service was just non existent in regards to my oder not...

I can't tell that the restaurant is under new management! Service is still horrible!!! I pulled up to order thru drive, no one acknowledged me so I drove around and went in. 3 people were working: a cook, manager, and a trainee. No one greeted us upon entering (although everyone looked at us). After a minute or so, my order was placed. The manager said he was short staffed due to 2 people called in and he was training a new person. Although we were not greeted, the wait time could have been much shorter, the manager did thank me for my patience as he handed me my order. After eating, My husband did say the food was good. I guess the experience wasn't all bad since he...

Just left there i am extremely disappointed. To start off when i got my food i asked for extra honey packets and was told by the manager im taking money out his pocket. I ask how he said i was asking for 2 much and he was the owner. He went on to state the previous owner had died and its now his store. I get home and my chicken was extremely dry and was not even hot at all, it had been sitting under the light for lord knows how long. Your wondering how i know, my mom owns a kfc. Any who i always come here and never have any problems, and the few times i do its fixed no problem. This guy this so called owner is unprofessional and rude and the chicken...