Dunkin' — Restaurant in Georgia

The Manager at this location is absolutely amazing! He used to work at the Dunkin on Peachtree PKWY when I was in high school (about 6 years ago) and he was always making sure his customers were taken care of very efficient and outgoing. When I saw him at this Dunkin I was SOO happy as I have had some poor experiences at this location in the past. Ever since I have seen him working, the service has been excellent! I go through the drive through almost every day and get the exact same thing. Today I went through the drive way and my drink was made wrong, I went inside and before I could even speak he asked one of his employees to remake my drink and then personally came to me to make sure everything was okay while I waited for my drink to be remade. He is a wonderful manager and runs this store perfectly! The staff seems to be super happy. with him in charge and they seem to be a little dunkin family! Thank you for being so amazing and having a...

We love Dunkin’ donuts from past 20 plus years from Bagels to Coffee. Due to this location’s proximity we always prefer this place

However due to few instances below that is making us not to pursue this place and choose Dunkin in another locations or starbucks

1. When coffee with cream and sugar has been ordered we get black coffee ( image) - Ordered via Drive thru ( on Dec23 )

2. Breakfast Bagel with Egg & Cheese has been ordered we received with meat in it even when it was explicitly ordered: when request to be toasted Bagel is burnt out and handed over to customer- ordered via Drive thru

3. In store experience ( not during rush hour after 10 am EST) even when there are no customers waiting in front of you ,none in the store check with you if you are being helped or looking to order

There is a lot of room for Improving above in future. Half of the time, folks assisting do not pay attention to individual customer order...

literally never leave reviews but i got treated so horribly. i was picking up a door dash order they told me to pull around so i did and im not sure if it was the manager but he was raising his voice at me telling me i need to come inside next time. he started handing me the stuff and i asked for a drink carrier and he rudely corrected me and said uhh cup holder?i used to work fast food im not dumb, anyway that was unnecessary for him to even say. then he started yelling at me to come inside for the last item he wasn’t going to hand it to me until i was inside which was weird bc i already had everything else. pretty sure he was on a power trip or mad bc he hates his job but it’s not fair to put your anger out on someone else. i wish i got his name but i know he was either the store...