Luckey's BBQ Place — Restaurant in Georgia

This is a restaurant that I have frequently visited over the past three to four years. I referred a lot of people in town as well as people that come out of town looking for barbecue to this restaurant. Typically the food is great, the service is usually good as well. However, a few weeks ago I had a situation that prompted me to leave this review and made me think twice about revisiting. I had called in to place a family order for pickup. About ten minutes after the order I received a phone call and they stated that the main entree of our meal was not available and they asked if I wanted any substitute meats. Upon being given the options of substitute meats I inquired as to whether or not it would be the same price as we had ordered chicken and the lady, the order taker, put me on hold and consulted with the older gentleman who I assumed to be the manager and came back to the phone and said no, in fact it would be an extra ten to twelve dollars. We decided to cancel the order because to me good customer service would have been honoring the same price for whatever substitution that I am now forced to select because I was not told when I placed the order that the meat that I had ordered was not available. Now I did place this order three hours before the store closed so it wasn't last minute. It just seems like maybe just a lack of preparation. Coming from a customer service as well as a food industry, again to me the best way to resolve this would have been to give the whatever the substitute options were at the same price as what I had ordered, taking into account that the order order taker did not confirm the availability of this product. So this for me made me not visit or want to visit the restaurant for a while. It was something you know good customer service definitely is key nowadays. I understand mistakes but I truly believe that that was not handled well. So because I am willing to give second chances we will come back to the restaurant but it's going...

1st time here at Luckey's. Inside is cute, music selection was good. Before we ordered, (we ate at 5:15pm) we were told that they were out of baked potatoes, half chicken and something else that escapes me. My husband and I both got sandwiches for dinner. I got the chopped chicken and hubby got the sliced brisket. We shared fries and coleslaw. Both got Sweet Tea. I tasted my chicken before putting sauce on it and it had a good flavor and was only a tiny bit dry. The "mixed sauce" had a lot of sugar in it which I mixed with some Texas Pete to try to take some of the sweet flavor out of it. Once on the sandwich, I would it give it an 8. The coleslaw however, while it was fresh, had absolutely no flavor whatsoever. Idk what they used to mix it together but there was literally no taste. Most ppl use some type of mayo or similar but whatever was used, was watered down to the point of non-existence. I liked the fries, my husband did not. I liked the tea, my husband did not. On to non food items, our table was sticky as well as the sauce bottles. The ice and tea was empty( I took the last cup) and was not filled the entire time we were there (yes, we dined in). And yes, I did tell the young lady about both. There are condiment holders to pickup and put on your table but most of the content was empty or very close to being so. There were 5 men in the back with a possible 6th that I couldn't see but thought I heard and 1 young lady up front by herself. While she was very sweet and very busy, again, no ice and no tea. I felt like at least one of the men from the back could've brought up ice and made another thing of tea but I also don't know if the young lady communicated that to them. Overall, my husband was only willing to give a 2.5 out of 10 but I will give them a 4 just bc my sandwich was good and the young...

The food is good. Very Tasty and Well Seasoned Ribs, Chicken, Baked Beans and omg Mac & Cheese my favorite. The Customer service WITH the Cashier A+. Not the manager definitely keep him behind the scenes could have been better. Just his demeanor and speaking with the cashier after she explained I wanted to change my items. Due to the portion size. I decided not to go with family feast. Instead purchase something else. Still willing to do business. The manager had to come up of course because I change my mind. He gave me a full refund instead of adjusting the price for the new items.*NOTE * (((in the future to customers you don’t know everybody situation adjust the price instead of giving a full refund and charging the card twice)))so I how to wait for the bank to credit my money back on my card for the first purchase…didn’t like that but once again trying to support business. He definitely could have handle the situation better. But the cashier was Awesome. I would never do family feast for the price and the amount of food you get. I would only buy plates...