Marietta Pizza Co. — Restaurant in Georgia

We love MPC at the Marietta square and we have also enjoyed our visits to this location in the past however, this visit was a disappointment. Until we politely made known our displeasure to the young manager and staff it seemed as though this was business as usual for them. Seemingly indifferent to the lack of attention we (and probably others) received from our young waitress during the long wait. Incidentally I watched one waitress standing in plain sight folding pizza boxes almost the entire 1-2 hours we were there. When our food did start coming out they placed no importance in the timing of appetizer, salad and pizza (which after the extended wait time actually came appetizer, COLD pizza and then salad)..I know it's a pizza place not a fine dining operation but still it is customer food service.. well executed food service is all about timing not just for us the customers but also for the kitchen staff and turning tables over quickly.

When my wife expressed her displeasure to the manager for her pizza being cold his reply was "I understand, I'm not a fan of cold pizza either"..?.. really? But he did agree to discount our bill.

To make a sports comparison.. It's almost like the Kennesaw MPC location is the minor leagues to the MPC at the square major league.. Or in education they are the K-12 and MPC square is university.

In this review and all future reviews from me (in relation to food service and the retail industry) I refuse to make exceptions or give the lacking quality in food and/or service a pass.. all in the name of covid! Particularly when a shortcoming can be directly attributed to poor management and/or training.

Look.. being a Google "local guide" is not a qualification but rather a simple convoluted title in a big company's consumer app. I'm just another ordinary customer that has experience and knowledge of what I personally like and what quality service looks like.. otherwise I'm far from being any kind of expert. Also, I am not intolerant or unsympathetic or lacking understanding that the "pandemic" (including effects of our governments response to this national crisis ie. stimulus money and unemployment) has undeniably hit ALL industries hard especially the food service and retail stores.

Still, having said all this, I have grown extremely tired of the lesser conditions when we go out to eat now days. In my personal opinion if I was the owner of such a well known and respected restaurant company.. If I couldn't do my two restaurants to the same high standard then I would have to seriously consider temporarily returning to only one. Because tolerance and understanding on behalf of a loyal customer base in this highly competitive market should not be rewarded with forced acceptance of lowered standards and excuses that result in poor overall customer experience. This goes for ALL service industry operations...

Arrived at 730pm. Restaurant all but empty. Nice young lady greets at door and seats us at booth near door. She announces she will be taking care of us and takes drink order and appetizer order. Brings drinks and accidentally steps on Jennifer’s foot. We have a good laugh. Jennifer ordered second appetizer. Waitress brings first appetizer 5 minutes later and takes food order. She was never to return to our table. After waiting 40 minutes with all of our glasses empty, and watching “our” waitress and the rest of the staff, laughing joking and carrying on behind the main counter, I decided to check on our food. When I stood in front of her, she didn’t even a knowlede my presence. I had to interrupt her and another waitress and asked if there was a problem with the kitchen. I explained we have been waiting more than 40 minutes. The once nice young last looks at me with a defiant glance and says did I take your order? Duh! How in the hell could she now forget us, in her station, when she already brought us drinks and an appetizer. So for just shy of an hour my poor 5 year old son was extremely “hangry” and we sat there with empty glasses and no food because our waitress not only “forgot us”, she also forgot to put in our order! There is no excuse for this. The restaurant had less than 20 people in it....and 5 of those were behind the counter and kitchen area laughing and joking as we sat there unattended! So for all of you that had better experiences there, God bless you. We did not! And I will do everything within my power to let as many people know as possible. Oregon Park baseball is around the corner....wouldn’t it be nice to have a real, customer friendly pizza restaurant to eat at after the games. This place is not IT! Let’s send them back to the square where they have better employees and service. I’m ranting, but I’m still...

Came here for the first time today, and the people I came with said great things about this establishment, however, I will never be coming back. I ordered the personal Spinach n Mushroom pizza. It was honestly disgusting, the flavor was not there. The marinara sauce tasted as if it was taken out of the can, watered down, and put on top of dough; no additional seasonings at all. No one at my table actually liked their pizza but they ate it because it took so long to come that they just wanted to eat. I sent my pizza back and was still charged the full price on my check. I went to speak to someone about it and one of the workers told me I was charged because there was “nothing wrong with it.” Is it not customary for a restaurant to remove an item from the check if it is not wanted by the customer? Would it not be a simple tax write off for the business if anything? The solution, they charged me $7 for one bite of pizza. It’s laughable. I’m not going to fight with a person, I see how I’m treated and move accordingly. Personally, I was not interested in giving this establishment another chance simply because I did not care for the food. However, now I have an additional reason to never return again. My money is valuable and I don’t waste it. Decency is good customer service. Not all of the employees there are horrible, but if majority of the staff are going to be young it would be beneficial for them to be properly trained for customer service and...