Carl’s Jr. — Restaurant in Gilroy

Hello, this morning after completing my order, I used the restrooms. I heard someone coming out and not hearing anybody washing their hands. After I washed my hands I knew 100% that the female didn’t wash her hands because I didn’t hear the electric hand dryer being used nor the door handle being wet. After coming out I asked which female used the restroom. The young woman said which bathroom, what other bathroom can be used than the female bathroom I asked. She said she used it, I asked her why she didn’t washed her hands, which she responded that she did. I confronted her that the electric dryer hasn’t been used, she responded that she used the paper towel in the kitchen area. Her supervisor approached her in Spanish than chimed in and offered me in a very unpolite way if you don’t want your order we can redo it. My point is, if she did washed her hands why was the door handle NOT WET!!!!! I submit the complaint to the...

Stopped by Carl’s Jr. last night because I was starving for a burger. I ordered a Famous Star with cheese, no onion, single patty—but they gave me a double instead. It was fine, just too much meat for me, so I didn’t end up finishing half of it. The fries tasted like they had been cold and then re-dipped in oil, so they were a little greasy. I didn’t complain since I was exhausted and just wanted to eat.

This location is right off the freeway with tons of parking, even for big rigs and larger vehicles. There’s a truck plaza with diesel fueling stations nearby, so it’s definitely a spot geared for truck drivers and heavy equipment. Overall, it was an okay stop convenient and plenty of space, but...

RUN FOR YOUR LIFE! One star is too much. Waited in line for at least a half hour and when she finally handed me the food she didnt make sure I had it and the bag ripped and it all fell onto the ground. She said she would remake the order. Then another woman came to the window and asked me to pull around to the front to wait for my order and implied that I had purposely dropped the bag. Then while waiting out front another customer verbally assaulted me almost the whole time I waited. Then when she brought me my food I told her how bad my experience was and she walked away. Wouldn't even listen or care. And the food was soggy. I will never eat...