Caribou Coffee — Restaurant in Golden Valley

I never leave bad reviews. I've only ever done it once or twice before. I prefer to leave only good reviews. However, my experience with this location today was so negative that here I am leaving a bad review! So disappointed! Our clinic orders from this Caribou pretty frequently since we're located right near them, but today we ordered 9 drinks and 4 of them were either wrong or were missing from the order, and literally NONE of them were labeled. First, a staff member had to wait for almost an hour for them to get made in the first place because the caribou staff felt that our order wasn't as important as all the individual orders walking through the door, even though our order was first. When we sent a different staff member back to get the 4 drinks that were wrong/missing, she was there for OVER AN HOUR waiting for them to correct their mistake because once again, they prioritized all the people walking through the door. I had to call and complain and the woman who answered the phone was extremely rude right off the bat and non apologetic and blamed it on staffing issues. I understand being understaffed, but learn how to prioritize orders correctly. Maybe you should correct the mistake from your 9am order when it's almost noon and they still haven't been made correctly! My staff member just got back with the 4 drinks, and at least one of them is STILL WRONG. I'm going to have to call again, but I know it's not going to do any good because the woman answering the phone clearly hates her life and is unnecessarily rude to customers instead of just admitting they messed up and correcting their mistake in a timely manner. Terrible customer service on her part. The poor guy working behind the counter was apparently very nice but obviously overwhelmed. Why isn't this woman helping him instead of sitting around being rude to people over the phone? We've spent a LOT of money here and now we're not sure we ever want to order here again due to the terrible customer service and this woman's bad attitude. If she's polite and makes this right when I call again, I'll remove this review but I'm willing to bet she'll be just as nasty as last time I called. In the future, we'll likely give our business to Starbucks instead and just drive to get it. Ridiculous.

Update: I called and didn't get the rude woman again, thank God. Instead I was able to speak with the person who was actually making the drinks. He was very polite and friendly, and gave us 4 free drinks for the trouble. I really appreciate this level of customer service! He was apologetic and very sweet. Give this man a raise and get rid of that other rude lady! Because of this guy, my one star review has been...

I came in and ordered a hot caramel high rise and upon picking the cup up and tasting it, I realized the milk had hardly been steamed. It was barely luke warm. That’s not a big deal, it’s a simple mistake and an easy fix. What is a big deal is that when I mentioned it, I was treated with dismissive behavior. Girl, you know this isn’t hot as you’re grabbing the cup back…why give funk? This is a $7 cup of coffee, I should expect it hot. Wouldn’t anyone…including you? No apology, no accountability. Poorly handled. Great tasting coffee though when made correctly the...

I came today to purchase an Americano and I was told that the machine did not work but we can try. Once the machine was unable to process the payments nothing was offered like hot coffee or a free coupon for later, I was directed to go to the atm in the store but I don’t have USBANK if it’s a problem with your equipment customer should be given a small gesture of apology! Not coming here again. No offer of apology or anything what I heard from the other staff in the back was it’s going to be a long day! Yikes. Customer service has completely...