Sakura Express — Restaurant in Goldsboro

So I’m new to the area and I’ve never been to this restaurant before but I was craving some Hibachi and this was the closest place to my home. Well, I’ll NEVER spend my hard earned money with these people again! I had their menu at home that my neighbor gave to me months ago while shopping at the plaza. I called them around 3:47pm yesterday to inquire about the portion size of their UDON NOODLE chicken plate verses their Chicken Hibachi (rice) plate. From the start the 1st person didn’t understand my question, so after going back and fourth for 5 mins, they gave the phone to someone else. I told this new person what I had asked the other person and what I wanted and they told me that they can get that for me. They also reminded me that after 3pm, they ONLY do large sizes. I said okay, even though the UNDON NOODLE only has 1 price ($7.95) and it’s doesn’t tell you if it’s a small or large. So after we get the order in, I go to tell them my name (as stated before I’m new to the area and this was my first time ordering from this restaurant). While I was giving the person my name and correct spelling, she/he cut me of and said “We don’t take names, we give you number”. I was like okay, well what’s my number. They gave me a number and a price, I wasn’t shocked about the price because I know that you have to include taxes. So once I made the 10 min drive to get there with my dad, I pull up and there’s a sign on the door stating to ring a doorbell. I looked all over and saw no such bell outside. **My dad then goes next door the the Chinese restaurant New China (and boy is that another bad review coming up shortly). He tells me to open the door and call out to someone. So I pull open the door and there’s a table full of condiments and a Tip Jar (like someone can’t steal that) blocking you from coming in and I look to the right of the door and in the threshold is a doorbell. I rang it and 2 mins later this young boy (no more than 12 or 14 which is a school day, so that’s illegal) greets me and go gets my food. I give him $10 more than my bill and he brings me back a $1. I looked at him funny and that’s when he realized it was the wrong amount. He then preceded to go back to correct his mistake. I grab my change, bag and condiments and I left. It wasn’t until later in that night, when I saw my receipt that was taped to the bag that they over charged me $3(with tax). I went to call them but they had already closed for the day. So I called them today and the person I spoke with was very rude and belligerent. Then she/he (can’t tell because voice was high pitched but also had bass in it) tells me what I ordered and I said correct but the pricing was different from that of the menu. After going back and fourth for a few mins, the rude person says to me “ma’am I give ya back ya $2”. Umm NO, I was charged more than that and being that I don’t even in live in Goldsboro, I’m not coming back for $2 when there’s NO GAS around. So I hung up, they called me back like 10 mins later. Nope, you’re BLOCKED. I have the pictures to prove everything. Folks we have to STOP wasting our hard earned AMERICAN money on these outsiders and their establishments....

I had a craving for ramen and decided to try out a couple of things from here. I ordered the Tonkotsu Ramen, Chashu Ramen, California Roll, and Hibachi Chicken. Firstly, let's tackle the ramen. You are served all of the ingredients in a tray above the broth. The broth is quite flavorless. The pork chop that was in my ramen was far overdone and the only ingredient that had any flavor at all. The bak choy was cut as a whole stalk and tossed in, which is, eh? The Chashu was pretty much the same, flavorless broth, and oddly spongy meat. The soft-boiled eggs were all cooked well into the hard-boiled range. The bright side is that the noodles were cooked well and had great texture. The California rolls were abysmal. I'm not sure what was off with them, but I've never had one taste that poorly. There was something in the roll that made it quite bitter, and the texture was awful. The hibachi chicken left little to be desired. The chicken was slightly overdone, which is okay. It doesn't feel like hibachi style chicken. It is more akin to chicken that was pan-fried, and then sauce poured in after to coat it. It did not have any of the signature charring that is on typical hibachi cooked in a wok. The vegetables that came with it are much of the same, little charring and covered in sauce. It did seem to be quite light on the serving of chicken compared to rice and vegetables. There was chicken on top of vegetables to give the appearance of more than there actually was. The rice was decent enough. Good texture and cooked well. The sauce that accompanies the rice makes it pretty good. All in all, this food is quite expensive to be in the quality category that it is sitting in comparative to other places that I I had that are far cheaper and much better quality. I was a good bit disappointed with how everything turned out with as...

I consider myself a very patient and understanding person. From the moment my partner & I walked into this place it was negative energy. I asked for a menu I was told we only have the one taped to counter. From that point he rushed to order, told me he was out of the first platter I selected. Another customer walks in and asks for a menu, and he gives them one from behind the counter smh Our total was around 45$ for two combos we were missing a 8-piece sushi roll that we were charged for. He gave attitude, and fixed the sushi was very rude about giving us white sauce which I assumed would come with a 45$ purchase. We got home and discovered one of the plates were entirely wrong, gave rice and was charged for lo mein noodles. It was a hot mess! Mistakes happen, but it’s the way you correct them in a respectful way especially when I was kind, and tasteful when discovering the errors.We will not be returning; customer service is everything. His attitude was ROTTEN just like those black ROTTEN teeth, I hope your experience will be better than what we experienced. I am DONE first and LAST...