Dairy Queen Grill & Chill — Restaurant in Goshen

"Can I just get some barbecue chicken?"

Do not eat here. I called and talked with the general manager about my experience. It was very bad. And multiple visits have yielded the same results.

Here are the facts:

I ordered 4 pieces of barbecue chicken and a small coke.

Their reply was "sorry we can't make the chicken without the basket (no fries or bread since I'm doing low-carbs).

I asked why - because I have ordered this a hundred times in my life before from various DQs in the area.

They replied that they couldn't do it because it's not on the menu.

So I retorted that it is possible.

This went back and forth for a few minutes.

Eventually after sitting in the drive through, they said they will do it after my persistence.

At the payment window, I handed my debit card over, and got my straw and coke. Soon to follow was my debit card, with no receipt. The young employee asked me to pull ahead in the parking spot and said they'll bring my food when it's ready. I didn't ask for it (receipt) then, since I figured they would bring it to me.

10 minutes passed. Let me said it again. 10 minutes later, a small bag containing 4 wings (picture attached) was handed to me.

No fork No napkins And a SAD excuse for "barbecue" wings.

There was a very VERY small amount of sauce. A comical amount which screamed "screw you, I don't care about customer" at me. These employees were intentionally making me suffer by taking their time and producing the absolute laziest performance of "fast food" I've ever seen in my life (I'm 34 as of writing this).

After I looked at the wings I decided to call and complain given all that happened. So I did that.

I noticed their was no receipt so I asked the employee when they were walking away how I can get my receipt. They offered to bring it back out. And eventually did a minute or 2 later.

I then went back inside and showed them how much sauce was on the wings and asked for more. I offered to just use packets if it's easier to do it myself and they said they will put it on.

So here comes another kid from the back of the kitchen - moving like he's just woke from a nap, no expression - no smiles. Off he goes to put more sauce on, and 2 minutes later I finally have an acceptable amount on them.

While that is taking place, the manager is standing there with her big phone with bright pink protective case texting away and laughing at something with the employee who originally took my order - doing this in front of a sign stating "NO PHONE USE". This is some 70s sitcom type of management. Absolutely ridiculous. I'm all for having fun at work but you need to get the customer service side of things down first before you goof off.

The manager called me as I requested on the phone and cared more about the employees than me, the customer. Not a good look. I asked what they (the employees) told her and she said "No, I want to hear your side of things first and I'll judge accordingly."

Way to treat a customer like a kid...

I sent her (the manager) this link of a video I made of this incident.

You may think this is petty and you're entitled to your opinion. The way I see it, this DQ location will end up like Long John Silvers in no time if they refuse to have good service. This was all unacceptable.

It's fast food, sure. You get what you pay for. This was over-the-top for me.

Watch this video if you want to know...

Where was the management at? Stopped at DQ last night for a malt. I waited in line for a while and 3 cars in front of me finally pulled out and left. So since I didn't really have anything to do I wanted to see how long it was going to take. After 9 minutes and the line didn't move at all. I decided to call the restaurant to see if there was a problem with the drive thru and a young lady answered the phone and she explained there was nothing wrong with the drive thru an apologized profusely saying she was so sorry for the delay but they were short handed and was working as fast as they can. Yes, they were very busy and felt sorry for the staff that was there. The two that I had contact with were very nice and polite. I'm sure I can't say that for some customers. But my thought was where in the hell was the management at! No employee should be subject to that kind of abuse. If you didn't have enough employees to staff the restaurant and to lazy to get in there and help you should have closed the restaurant. I felt so sorry for the two young kids working there. They kept a positive attitude....at least as long as I was there. Oh, from start to finish I was in the drive through over 20 minutes. In summary: This wasn't an employee problem it is clearly a...

We stood there in DQ for quite some time watching 2 young women laughing, joking around about throwing hot fudge and other topics without them even recognizing they had customers or even acknowledge they had customers. Would have been nice if the young woman had said hello, can I help you or even looked at us. When we finally got our order it was good. Have to say that was the longest we ever had to wait for an ice cream treat. Employees need to be aware that customers don't always want to know about the employees lives and their personal issues. While sitting there 4 others walked in and stood around while we all heard laughing and joking around in the back of the business. It took several minutes before employees even realized or recognized they had customers. Granted in most cases this is an entry level job, but if working do the best you can because others could be watching and listening. Maybe management could and should properly train staff on how to be professional and how to greet...