Penn Street Bakery — Restaurant in Grand Rapids

A dealership ordered cookies from this bakery for its customers who purchased a car. The cookies arrived over Labor Day weekend which we were unaware of the delivery. By the time we returned home the box was loaded with ants. Obliviously we could not eat the cookies. I called the next day and was assured that they would replace them and the would be there the following Tuesday or Wednesday. On Thursday when they did not show up again I called and was told the post office did not pick them up and they would be there on Friday. Today is the following Wednesday and they won’t return any calls and they hang up on us. I called the dealership to let them know they are paying for nothing. ZERO CUSTOMER SERVICE from this company. Run the other way before placing an...

VERY unresponsive to emails or calls. I was suppose to receive my birthday cake on June 14. It never arrived. I called 3 times during the week and was only able to get hold of an answering service, which left messages requesting a return call. After no return call for days, I then sent a message through their site, still no replies. Finally got the cake but still no answer to why no one ever responded. Very unprofessional and shows lack of concern to their customers.

I give it two stars because although customer service SUCKS, the cakes are delicious 😋

Now I have to decide if I want to order my dad’s cake from them in July or find...

Got a gift of cookies from a vendor and when they came the cookies were not baked all the way through and were raw in the middle. I called the customer service and without hesitation they sent me out another batch. Great customer service and the cookies tasted good besides the...