BIGGBY COFFEE — Restaurant in Grandville

Just walk out of this location super upset and feeling humiliated , great star of my Friday off !! I have try biggby coffee many times in many different locations and had a great experience until today!! Thanks to Kaily( not sure if that is how her name spell since I just asked Cinthia for her name before walking out the door) so I decide to look for the menu online and as I was looking I window pop up saying that if I joing online I can get a free drink so I went ahead and decide to go for it why not?? a free drink!! After submitting my information received an email thanking me for joining but didn’t have any code for the free drink, I went ahead and call this location ( 5 minutes from home) spoke to Cinthia who was super friendly and after explaining to her she told me to just come in and that she will take care of it, shortly after I arrived to the store Kyle was the one at the register, after explaining to her Cinthia came over and told her to credit me for the drink, this lady was extremely rude the entire time , ask me what size ? I answer medium or large is fine , she answer with a loud voice MEDIUM OR LARGE ? Never had eye contact with me , never say thanks , and to top of off at the when handing me the sandwich that I order she just throw it at the counter and turn around without saying a word , as I am walking out of the store the customer that was behind me thru it all encourage me to file a complaint, even though I knew I was going to it anyways, don’t know if this is a everyday thing or if she was just not having a good day , people please !! Be kind to others !! You never know what someone may be going thru !! A smile does not cost anything!! And it can make someone’s day so...

I’ve been to this biggby many times and the workers are clearly all very competent and hard working. The last few times I have come in, I have noticed Lauren, the manager, talking to employees like they don’t know what their doing and cannot do their job correctly, which is upsetting because I care for these baristas and expect them to be treated with respect. On the other note on multiple occasions I have come in and my drink has not been able to be fulfilled due to lack of supplies which is very uncommon because I have been coming to THIS biggby for many years. Highly disappointed in...

Went to the Biggby in Grandville Michigan and had 2 of the best girl employees help me. They were both very friendly and they actually helped me try a new frozen coffee drink. It was called tropical bear. Had vanilla, coconut, and Carmel. Was so delicious. If those 2 girls wouldn’t have helped with trying a new coffee drink I would have just went with my go to frozen Carmel marvel. Had a great conversation with them and they were just 2 very pleasant girls to talk with....