Burger King — Restaurant in Grayslake

This BK is the best in area in my opinion. Always normally fresh and hot. If special order, thru drive thru, you just pull on side and within a few minutes they promptly come to your car. Sometimes I ask for just ice with my food order. They often ask would you like a large, McDonald's never does, as I have a special metal cup (bought at Meijers) I put the ice and my own pop I buy and keeps for like 10 hours. I always ask no salt on fries or onion rings, most are ready when I get my drive thru, if not ready pull on side within minutes come to my car. I think this location makes best whoppers. Worst ever had was round lake and waukegan. Other BK my 2nd favorite, rather best, is on RT 45 in Mundelein. That BK morning drive thru gentlemen is super sweet and kind. If you go thru a few times he recalls who you are (not by name) says hello with smiles. One morning I ordered came up to window I said to him hey forgot I realized I changed purses and accidentally left my wallet at home. I said I have no money, sorry I can't pay as wall waller at home sorry to cancel. He said no worry here on the store and gave me my order. How kind, again that was Mundelein. The BK at Mundelein only have awesome breakfast, lunch and dinner awful. Like I said grayslake is the only decent at breakfast, lunch & dinner. Also 2nd place BK in area would be on Green Bay road in...

Went to pickup breakfast from a mobile order i placed at 10:15. Arrived at 10:30 someone finally came to the drive thru window at 10:35 who happened to be the “manager” Sarah who told me she could not give me my breakfast since i needed to be there to pick it up before 10:30. Told me she could make me something else but nothing off the breakfast menu. I told her i did not want anything else. I just wanted what i ordered. She became very combative and had a horrible attitude after asking for a refund. She told me i could cancel the order through their app which i tried doing but then have to wait for someone from their support team to process my refund. Horrible experience overall. Please go to another BK. Let this one close down. Stop giving your hard earned money to business’s that don’t deserve it. Ive worked many customer service jobs before and never ever would talk to or argue with a customer like this. I am not sure what is going on with the fast food places in Grayslake but they all suck. I honestly would rather drive to Round Lake Beach to get food than to go to the ones close by me in Grayslake. You’ve...

Just had to write this review because I wanna say every time I go into this place it’s extremely clean. I’m an Uber delivery driver and I went in there today and they were having trouble with their credit card machine, but I would like to say they were handling it very well. The orders were still coming out while I was there. There was a guy there from corporate and it just seemed like he was giving the general manager a hard time. I just wanna say people like him cant prevent machines breaking. They really need to take it easy before they end up losing such a good hard-working manager. I did a delivery at 6 AM and then another delivery at 7 PM. And the GM was still there which is pretty impressive hats off to that young man He works so hard and people like that corporate guy come in and just make Their days, a lot worse we were waiting on coffee for my delivery, and the corporate guy just kept shaking his head I would like to say The customer that I delivered it to was extremely happy that the coffee was fresh and hot so thank...