Subway — Restaurant in Grayslake

Absolutely Terrible Experience – Avoid This Location! If I could give zero stars, I absolutely would. I placed an online order at 8:18 PM for a 9:15 PM pickup. Given the heavy snowstorm, I arrived a bit early at 9:00 PM, only to find the lights off—despite the fact that their posted hours clearly stated they were open until 9:30 PM.

After waving multiple times, an employee finally opened the door. I showed him my order confirmation, but he flat-out refused to make it, claiming the cash register was closed. When I pointed out the posted hours on their own window, he reluctantly called the owner, Dilip Patel. Instead of apologizing for the situation, the owner told me I had to pay in cash again for the order I had already paid for online. On top of that, he only agreed to make one of the two sandwiches I had ordered—clearly hoping I would just leave.

At this point, I was beyond frustrated and told him I would report this to corporate. He showed zero concern and made it obvious he did not care about customer service or his own employees, who were left to deal with the backlash of his mismanagement. Fortunately, the employee who initially refused my order ultimately decided to help, found my online order, and completed it. After speaking with other customers and employees, I learned that this location has a reputation for closing whenever they feel like it, despite corporate guidelines. Even employees have urged the owner to update the hours online or stop taking orders past a certain time, but he refuses to make any changes.

Dilip Patel is an arrogant and unapologetic owner who seems to have no regard for customers or even his own staff. This is our local Subway, and it’s truly disappointing to see such poor management. I sincerely hope corporate intervenes before he further damages their brand. Avoid this location...

I placed an online order this evening for two footlongs BOGO 50% off. When I arrived at the store and went inside, the girl behind the counter barely greeted me and I told her I was picking up an online order and she just nodded as I stood to the side, assuming she was making my sandwiches. Customer service was extremely poor and has gone downhill at this location compared to what it used to be. I’ve never had any issues at this location until today.

Both of the footlongs I bought were some of the worst sandwiches I’ve ever had. I ordered a #11 Subway Club and it was very dry and it was mostly just bread. I had mayonnaise on my sandwich, mustard, and additional veggies/toppings. I looked at the sandwich and the portions were ridiculously small. There was barely any mayonnaise or mustard on it either. I also bought a footlong tuna sandwich. As I started eating the sandwich, again it was very dry with very small portions. Here is the amount of tuna that was on my sandwich that’s posted in the photo below. As you can see, it’s mostly just bread. The mayonnaise in the picture is what I added to the sandwich. I didn’t get a chance to take a picture of the subway club. All I wanted was to have a healthier meal tonight that’s not overly expensive, and instead I paid almost $20 to have two sandwiches that consisted of mostly bread. I’ve never experienced this at any Subway location until today. I will not be going back to...

It wasn't a peak time of day, so at least there wasn't a long line to get through. I was greeted pleasantly and asked what I would like to order. I wasn't ready to order so I stood back trying to decide. When I was ready, I stepped forward and placed my order of the special of the day (tuna) and my choice of veggies. I was asked if I wanted to make it "deluxe" for 1.50 more and get double the tuna. I declined but then saw how little was actually put on the sandwich. Three 1/2 scoops for a 12" sandwich. This was the first time in a long time that I've visited any Subway, let alone this location, but I can say that I will not be ordering tuna again from this chain. There was an overwhelming smell of fish, it was salty to the point that I had to stop eating it after only a few bites and throw the rest away. The customer service was friendly and was a clean environment, but this sandwich was probably the worst I've ever had from the...