KFC — Restaurant in Grayson

The food tastes phenomenal however the service could use a bit of work. Every time I go there I place my order online, thinking that this may somehow make ordering easier... This is not the case. Online has different options that you can select on how you would like your order made, nothing too fancy just asks the same questions they would through the drive thru. I'm always missing something from my order, wether it be a leg to a fry, or even pops i'm missing it. Normally I wouldn't be so hard to judge, but A.) This happens no matter who is at the drive thru. B.) It happens all the time. I love eating here though, one of my favorite places in Grayson actually just really wish service could be a bit better. The drive thru needs to work on becoming a better bag checker......

So after driving all the way home without a piece of chicken one but a bucket of biscuits I tried to call for 15 minutes to have my chicken waiting with a busy line. I go and have to substitute my original order of extra crispy for original recipe which usually isn't a problem. My biggest piece in the bucket reserved for me didn't resemble fried chicken at all, had a skin like it was baked or grilled but not fried. I did get to keep the bucket of biscuits though, as if a family of 2 can eat that many of them. I know phone orders don't take 15 minutes and I was redialing the second I hung up. All and all probably one of the worst fast food experiences I've ever had. Beware and check your buckets and bags, and look at...

I decided to have lunch at the store in Grayson KY 9/29/21 The service at the drive thru window was very interesting, the young lady that was taking my money and getting my food act like she was in space. Do you have a policy that requires a employee not have earrings hanging out of their nose . This young lady gave me a drink that was half full and and my food , I ask for honey mustard sauce and I'm sitting there waiting for the sauce and I'm asked what we were waiting on she said that my order had to being made. Mine you she had already given me my food. I thought maybe the had to fix something else. So I end up with 2 meals when I it home. I know times are hard trying to get people to work . But please do better at...