Papa Johns Pizza — Restaurant in Greensboro

Ordered our food at 7pm and didn’t receive it until 10:20pm. We contacted customer service and weren’t helped and contacted the store at 8:30 and was told there was a delay. 5 minutes later the app stated it was otw (we’re only 10 minutes away) So at 9pm we called and the store couldn’t tell us if the order was still there or with a DoorDash driver at first and then said it was with a driver and they didn’t know where it was. I was tired and told them to cancel the order and refund me. I go to bed, and at 10:20pm a driver shows up with an ice cold pizza knocking at the door. We ordered through the papa johns site and they chose DoorDash as the 3rd party delivery service. My issue with papa johns is they straight told me they only had 1 delivery driver on schedule for a Friday n had to use DoorDash. Then to not be able to physically look and see if the pizza was still in the building was crazy. A total waste. Please don’t call customer service either, they will refer you back to the store and they’re unable to help with anything. Don’t order from here, they seem to always be short staffed which I can understand but customer service and management seem to careless and don’t even apologize or offer to re bake your orders even after it sits for over 30 minutes while they wait on drivers. Money is too hard to come by to...

This was the first time I have ordered from this location in almost a year. The food was good; however, the service was terrible.

I placed my order using the app at 4:00 PM. I arrived at the store at 4:25. The first thing I noticed was the sanitation grade of 93. There was one person in line waiting when I walked in. I could only see two people working the front--one working with dough and one cutting and packing orders. They were very busy.

The guy in front of me was with Door Dash. He waited five minutes after I was there to pick up his orders. I was left standing there without being acknowledged at all. After another ten minutes, I finally asked if I could get my own order. Then, the woman working with the dough stated that there were only two of them. I told her I could see that and I just wanted get my food and leave. Then she did get my order together. I was inside the store waiting to get my food (that was ready when I arrived) for more than 15 minutes. To me, that is...

Please do not visit this location! I placed an order for this location through their “call center” (which should be dissolved immediately because there was a huge language barrier between us and the CSR and we could not understand anything they were saying). They transferred me over to this store, where I talked to the manager Tay and associate Donna. The reason I was transferred over is because I wanted to place a pickup time for my order. I did not realize that apparently the pickup time needs to be placed before they take you order. Regardless instead of the manager, Tay, trying to make things right she basically told me there is nothing they can do, but cancel and replace the order for my requested time. They told me that a refund will go back to my card in 3-5 business days, which is ridiculous. I have decided to take my business elsewhere and ended up going to Pizza...