Hot Tamale Heaven And Grille — Restaurant in Greenville

Ms Latoya, manager at Hot Tamale Heaven 🫔 is the perfect example of supervisory excellence! Any business that excels and continues to grow will always be because of excellent managers keeping priorities in check and understanding that excellent customer service is the life blood of their establishment!!! My wife and I had the opportunity to visit Hot Tamale Heaven, recently and had the opportunity to talk with Ms Latoya about a minor issue!!! Ms Latoya, listened to our concerns and immediately made us feel like we had known her for many years! Not only did she display a concerned attitude but offered us free drinks while she promptly corrected the situation 100%!!! She ensured us that the issue would be resolved at no cost to us...and prepared it promptly, stood there to ensure everything was corrected to our satisfaction!!! Hot tamale Heaven 🫔 is the place to dine and be totally respected as a guest! Ms Latoya, has above and beyond perfect managerial skills and is the personification of a business person understanding what customer care and services is about!!! I thank you Ms Latoya, for your diligence in helping to create a environment of peace and understanding of our issue..AND resolving it with kindness and a smile on your face!!! May Peace be with...

I go here often. The last time was horrible. I ordered the all the way burger with everything grill onions on the side and chipotle wings. Made it home and realized no burger on the buns. I returned to the restaurant and I let the young lady at the window know that the burger did not have meat on it. She looked at me in shocked. Then after a 10 minute wait I had to knock on the window to ask her what was going on. She stated to me she was waiting on her manager. Come to find out the manager was rolling the cameras back. Who makes someone wait 15 minutes while they check to see if meat was on the burger by watching the cameras. By then I’m frustrated I wasted so much time. As a customer I felt like they didn’t believe me. The manager finally asks do I want them to remake it….. no ma’am refund my money. They should work on their customer service...

It took at least an hour for me to get my food and I only ordered 5 burgers. While I was waiting everyone in front of me and behind me got their food. The first time she came to my car she brought the food for the car behind me and told me they were waiting on 2 of my burger. Then when she finally came out with my order she only had 3 burgers and after asking why is it taking so long for 5 bugers her excuse was that he didn't cook the other 2 and offered me a drink for my wait which I declined. What I don't understand is how you couldn't cook 5 burgers in the time you served at least 6 other people that came after me. My fries and the chilli on my burger were undercooked also. I'm all for supporting black businesses but this isn't the way to keep customers especially those who are spending good money at your establishment. Will not...