Courthouse Cafe — Restaurant in Gretna

I would not recommend this place. I ordered takeout, which included three pork chop plates. The pork chops looked nothing like the one advertised by the waitress last time I was there, who showed me hers while raving about how great the pork chops were at the restaurant. Her pork chop looked as if it was cooked to perfection. I could tell it was juicy and looked well seasoned. When I opened my plates, however, my pork chops were visibly over cooked. They were all dark on at least one side, as if burned. I bit into one anyway and, as I thought, it was so dried out and over cooked that I couldn’t even feed it to my dog. I went back to get a refund and was instantly met with nasty attitudes from who I believe was the owner and his son. The older man told me that the pork chops were no good because I’d driven from Gretna to Gentilly with them. Just because I mentioned when I called in the order that I was coming from Gentilly does not mean I drove back to Gentilly. I went uptown because I was treating my family there to what I thought would be great food, from the looks of the sample pork chop I was shown my first visit there and the co-signature of the waitress, who was very pleasant and the only good thing about this establishment. When I told the older man he didn’t know where I went when I left, that I had not traveled far, and that there’s no way the pork chops continued to cook in the plate until they were burned and dry, the son then jumped in and said, “I was going to refund your whole order but now all I’m refunding is these three plates.” I NEVER ONCE demanded or even mentioned anything about a full effing refund and have NO PROBLEM paying for edible food, which the rest of the food was. The whole comment was unnecessary and smelled of racial profiling. They treated me as if I was some ghetto black person coming there to cause a scene and try to get free food. I match energy, so what you WILL NOT DO is be rude and nasty to me and expect me to bow my head and be polite. If I came there and dropped $90+ dollars on lunch in the first place (plus a tip), do you really think that I’m hurting for a full refund? So yes, that comment just infuriated me even more. Perhaps learn to keep your mouth shut instead of being smart a**es with customers when they complain about food that should never have been plated in the first place! I’d already complained to the lady over the phone on the way there (I actually wasn’t going to even bother getting refunded but they wouldn’t answer my calls when they saw my number on the caller ID because they knew I was calling about the below quality food they’d just sent me off with, so I started driving back), so I didn’t have anything more to say about it when I got there but the owner and his son just had to open their mouths with the attitudes, escalating a situation that didn’t need to be escalated. Again, you will not get away with talking to me like I’m stupid and telling me that food continues to cook and burn when taken off the heat source. That’s crazy. They don’t have to worry about me returning if that’s how they treat paying customers who tip well. Again, the one waitress with the glasses was super sweet both visits. I don’t see how she works with such nasty people.

Added 01/15/24: As a representative of this business/owner, your response only proved what I described was true. You have no idea how to effectively communicate with people and...

I dined here a few weeks ago and had the best experience. The food was fast, hot and good. The server Kitty was amazing. She seemed to know everyone, what they drank, what they ate, even suggested what some of them wanted and was spot on. Even though my experience was great, there was a table that belonged to another much younger server. I saw her take a tables order and when their food came out it was not what they ordered. When they tried to tell her it was the wrong food she argued with them telling them they were wrong. I was baffled on why you would argue with a customer. By the time she retook the order it was too late and they had to get back to Jury duty, so needless to say those ladies didn't get to eat. I hate that I had such a great experience and they literally had the opposite. I will definitely return and I will definitely ask for Kitty's section. I do recommend this little place and I recommend...

I rarely get to dine on the West Bank, but jury duty called and it was lunchtime. I walked to the closest place on this lovely day, and, because it was early for lunch, I sat right down. My friendly server was right there with with a menu and offering me a drink. I ordered the red beans and rice, because it was Monday, amirite? I worked on the salad with my entree. The greens were cold and crisp. The beans were tasty and creamy, and served with a nice, flavorful sliced sausage. For me, this was a perfect lunch, and I left only $20 with the tip. ...