Tazza D' Oro Caffè — Restaurant in Guayama

If you respect yourself as a diner, do NOT visit this establishment. We were served by waitress Isha. Our visit today she was wearing a pearl diadem and an entitled attitude—therefore hard to miss. After being seated and ordering our meals we waited over two hours to receive out food, accompanied by our appetizers which came at the same time…two hours after ordering.

Our waitress missed taking half the tables drink orders until she was reminded.

The lengthy wait was genuinely disrespectful.

We ordered a “Chistorras” and the sausages were RAW and COLD. We attempted to alert the waitress which was nowhere to be found, yet when she finally decided to check-in on us we informed her of the raw meat and she said “I acknowledge it’s not supposed to be that way. That’s NOT right.”

After we were paying our bill however, the waitress spent a solid 10 minutes discussing with us how she will still charge the Chistorras because the item was eaten. At this point we were over the whole situation but she refused to comprehend the obvious logic behind it, clearly inexperienced in restaurant and basic food quality standards. Now, if we use our skills of deduction…how is a diner meant to know if an item which’s exterior seems cooked is actually raw? By biting into it, as one does with an appetizer.

Some of our party ordered the Filet Mignon with Risotto, but the Risotto is actually ORZO pasta. When I asked the waitress as to why the menu says Risotto but they are serving Orzo she stated “We don't work with rice, therefore we don’t do Risotto. Here we do it with Orzo.” Let it be stated their menu and receipts say RISOTTO.

The waitress Isha demanded a larger tip because we were a table of 6, stating how her service was deserving of it. Mind you—this was after she argued with us about the raw meat and the false advertising of their food items over the fact she forgot our drink orders, brought us the wrong dish for one of our diners, our appetizers and meals came two hours after ordering and still managed to do all that with a sprinkle of entitlement.

There were no managers present in the premises.

She got our appetizers orders wrong.

Some dishes came out cold and stale, others came warm.

It truly is a shame that this visually beautiful establishment is being diminished so drastically by such an underwhelming wait staff and raw-food incident. We decided to tip out of curtesy and the taste of the Gnocci with Churrasco. However, this bucket list dining spot has seriously left me underwhelmed and indifferent.

The stars provided were solely for the other dishes. But please, save your money…and your time and...

The place is beautiful, good atmosphere, and some plates are great looking.

But here's why i give a 2 star review.

If you want to charge $13 for a simple milkshake or $21 dollars for a burger you better be a 10/10 restaurant in every area, which they were not.

First. No orange juice? That's the most simplest drink to have at a breakfast club.

Second. Can't modify a plate to my liking? So you're telling me that I'm paying an average of $19-$23 dollars per plate and i Can't change a toast to pancakes?

And I'm not saying give me the change free, I'll PAY for the change, but NO changes are allowed.

Third. The meat on my burguer wasn't seasoned at ALL, the flavor depended entirely on the toppings, i even took a chunk of the meat out to taste it separately, NO FLAVOR.

If you plan to be an expensive high end culinary restaurant, I'm expecting to have an experience that's unforgettable.

Just on the prices alone combined with the experience i just mentioned, i wouldn't suggest spending $80 on 3 plates.

You're better off going at a near bakery, they'll have a simple orange juice, and take out an ingredient from your plate if you...

This is usually one of my favorite places to eat. I've been coming here since late last year when I first moved here. The etiquette, hospitality, and customer service since the start of the year have been at a fast decline. Today was the worst service I've experienced. After we had our coffee, we waited about 30 minutes for the waitress to come back and ask us for our meal order. Before that, my boyfriend asked for another coffee he never got it. When the waitress finally reached our table, she didn't ask us what we wanted from the menu, but arrived with the check. 🤦🏻‍♀️When we first arrived, many tables were empty, and we saw about 4 groups after, served, and had left. By this time, you can imagine we wanted to leave. My daughter and I received our food, but my boyfriend was left waiting for his. By the time his food arrived on a skillet, it was cold. Meals served in a skillet should be sizzling. TO THE OWNER, PLEASE FIX THIS. Our family really likes this place being so close to home. Not one apology was received from your employees serving us. Very sad indeed as we love to support local...