Maria & Sal's Pizzaria — Restaurant in Guilford Township

I hate to even have to give a review like this because I've heard nothing but great things about Maria and Sal's. Unfortunately that is not what my family and I experienced. My son who is Autistic had turned 13 today so he picked here because he loves cheesesteaks and wanted to try somewhere new. Upon arrival it wasn't busy at all; only one other table was seated and this was approximately around 2 in the afternoon. We asked for a table of 7 (4 adults, 3 kids) and the waitress told us with an attitude, while rolling her eyes to wait at the front while she got a table together for us. The immediate attitude should've been the first indication to leave. After she sat us she continued to treat us as if we were an inconvenience for her to have to wait on us. She made the entire experience completely uncomfortable by how rudely she spoke to each of us throughout our visit even though we continued remaining polite towards her regardless of her attitude. As if it wasn't uncomfortable enough, then my Autistic son (the birthday boy) tried striking up a conversation with her, and he doesn't talk to people easily so that alone was outside of his comfort zone. She looked at him when he started speaking, rolled her eyes and walked away in the middle of him speaking to her with zero acknowledgement. I instantly spoke up to her as soon as I saw her do that to him and proceeded to tell her how rude, and unkind she was towards us. She immediately started apologizing, and did a complete 180, but it was too late at that point. She tried backtracking but at this point we were already finished with our food and she ruined the entire visit for us regardless of her being apologetic at the end of our visit. I have never been treated so poorly by a server in my entire life, I work in the food industry, I have for years and would NEVER treat my customers the way she treated us. Not only did she ruin my child's birthday lunch, but she also left a bad impression on my other two children who had to witness the disgusting mistreatment from someone who works with the public. My parents also drove 4 hours from Delaware for my sons birthday and it was completely miserable for them too. We all have bad days but you don't need to ruin other peoples days simply because you are having an off day yourself, especially when there are children witnessing this disgusting behavior from an adult. My kids always make it a point to show kindness bc we are domestic violence & trauma survivors and we show people respect. We know what it feels like to be treated like dirt and we have Complex PTSD from years of abuse. Thankfully I am in full control of my PTSD and my kids know how to handle themselves better than a grown woman apparently does. Not everyone has full control like we do and next time the people might not be so nice over the situation. Moral of the story....a complete stranger ruined my child's birthday simply because she doesn't know how to properly check her emotions at the door. A lot of us are out here struggling with mental health issues, but that doesn't give someone the right to treat paying customers like garbage over whatever it is they're going through, or treat people like that period on, or...

Saturday, Jan. 20th approx 6:30pm Should be 5 stars, but customer service ruined it. I was craving a cheesesteak so we decided to try Maria & Sal’s, food did not disappoint. However customer service needs some work. We looked the menu up online to see what they offered. I get plain cheesesteak with mayonnaise, online menu $6.75 my husband gets a cheesesteak special, online menu $7.99 & of course an order of fresh cut fries, online menu $3.25. I place the order, we choose pick up. My husband gets the order and tells me the bill was $25.00. I was confused. I go inside to ask about my bill. The waitress read me my charges: Cheesestk w/mayo $7.99, Cheesestk spec. $9.99, FF $3.25, side of pepper relish $1.99. I questioned the pricing and left her know the online menu has different pricing and they may need to up date it. She told me they don’t have an online menu, other people post it. Then gives me a menu and says here’s our menu. 3 waitresses, 1 didn’t even look at me, 1 look completely dumbfounded and the other who thought she knew everything was absolutely clueless. Whether a customer post it or the business, the menu is still online and should be corrected. But the pricing isn’t even what upset me. The poor quality in customer service, not 1 person out of the 3 standing there even so much as offered an apology. I love supporting small businesses & I completely understand their prices can tend to be a be hire. I don’t mind paying for good food! But customer service speaks volumes. (I was a waitress for 30 yrs, an apology goes...

Service is ridiculous! As soon as we walked in we we’re basically barked at. Here or a call in order, whats your number? We came to place a to go order and was told heres the menus, take one and stand over there and we’ll take your order. At this point i was peeved but no biggie. Another waitress took our order and was VERY POLITE and she gave us our order number and said it would be a few minutes. I saw someone i knew and was talking with them and was rudely and loudly interrupted so i could pay for our order that was not even done yet???? Was told sorry but this needed done???? Aren’t we given numbers so we can pay at any time????? Anyway, i will go back FOR THE FOOD. Was really good but ONE CLEARLY BOSSY AND UNHAPPY employee that seems to be set in her ways can ruin a business. It was NOT everyone. ONLY the person at the register that seemed to be controlling everything but also sat waiting for our order and seems thats the way she speaks and deals with everyone and thats not a good thing. I even tried to chalk it up to being busy but directly after being made to pay for our order in a rush because it needed to be done. She turns and chills and is talking about personal things with other employees. Sorry but attitude and way of speaking to customers needs to change. The business would be...