McDonald's — Restaurant in Gulfport

Awful experience. This McDonald was extremely slow. They claimed my mobile order never came through the system And that I did not check in. I indeed checked in matter if fact my receipt said so. Also, when I went inside because I had waited in my car for 20 minutes. It took the manager on duty five minutes to recognize me and another customer in the lobby. The manager was extremely rude to the other customer and threw her food to her because she asked for it in separate bags. So I went back to my car and waited another ten minutes before driving through the drive thru. I asked for my order and they had it all along. Not only was my food ice cold. I had to ask for my frape in which the employee said was in the bag. I said it's a frozen coffee drink. Why would it be in the bag to spill all over the place? This was just a horrible experience overall. Lessons learned: never do a mobile order and expect them to bring it outside. I would rather do a mobile order and use the drive thru code. I hope this location is short-staffed and will return to the great McDonald's that I know and love. The ONLY reason this receives even one star is that the sweet tea was good. Otherwise, it would...

I no longer expect to recieve good service anywhere, especially in fast food, but this made me realize that there are still some good people out there who are genuinely an asset to the companies that they work for! I just got got back Into town from an 8 hour drive from Arkansas. I placed an online order via the app which said this location was open. As soon as I pulled up to the speaker in the drive-thru to tell them my pickup code, the menu screens and the lights went off! I pulled up to the window expecting someone to tell me that I'll have to wait for a refund because they're closed and they're not going to make any more food. But thats not what happened. Jordan came to the window and I explained to him that I had just placed an online order while they were still open. He told me to hang on. A few mins later he came to the window with my order and my drink. That never happens, so I was really surprised and grateful to say the least! I didn't have to go try and find some place else that might or might not be open at that hour....

Worst McDonald’s on the coast I have ever been to and I’ve never been inside. So god only knows what is going on in there. Their drive through is garbage and they can’t get orders right to save their life. I’ve been to this McDonald’s 5 times over the last few months and every time my order is wrong in some way. Well today I get to the window to pay and I wait 5 minutes with no one at the window. It’s not only until I start to holler for someone that they come to take my money. Then the lady proceeds to ask me what I ordered, I tell her, she tells she doesn’t have that on her screen. And reads off some random order. Then tells me oh wait that’s the order I deleted sorry.and tells me if I pull up they will get is fixed. Are you kidding me you just delete orders now. So I wait 20 minutes in your drive through which is rediculass and I get no food and I’m late to work. Your business is a joke and your employees are not trained in customer service or how to do their jobs right that...