Wendy's — Restaurant in Gurnee

I’ve Never had an issue at this location with management or it’s staff; bad bad encounter with Its General Manager. On Thursday 04/14 I called in an order that was not online or app. (2x 50pc nuggets). GM says “place order online, app, Grub-Hub or DoorDash. I told him items wanted not on online menu(s) (this is not my first rodeo). I usually call in order to Manager as my job is only 2 blocks from this location and a few factors are taken into consideration. 1) I’m usually placing order cause we are in a meeting and taking a break so a few of us share the nuggets. 2) time is of the essence. 3) I don’t want to inconvenience the line or it’s employees (100nuggets). Because the GM was not helpful I hung the phone up on Him. I place order online for (8) 4for $4. Order placed 12:12pm got to Wendy’s at 12:15pm and order was not ready. They tell me to pull up and literally waited 20min 12:35pm. By now I was furious. Again, order placed online and I was in a meeting. On the way to my job, the bag rips and 4 of the 8 4for $4 spill all over my truck. I call to complain to Andy and he tells me he’s too busy. Worse Customer Service especially coming from a GM. Too bad one bad apple ruined this...

The bag says best breakfast ever rating is off the experience at this location I ordered drive through Saturday paid for extra bacon no extra bacon sandwich comes with Swiss cheese they put cheddar today I ordered the same sandwich and to my surprise all I got was bacon on the side that I paid extra for no bacon on the sandwich just egg and bread no cheese at all when I was there it’s seems the cashier was asking a manager some questions about how to charge for the additional sides and how will it be prepared the manger said how it will be prepared as I expected so when I got home order was worst than Saturday when I called the manager basically said the makers forgot the bacon and the cheese it will be a great piece of breakfast if the sandwich was actually prepared the correct way I know it been just almost two weeks but it can’t be that hard tried to give the benefit of the doubt but I can’t after today’s disaster I’ll stick with the lunch menu they have that...

I was never really much one for Wendy's. I just recently started going here. They actually have have really good deals if you use their value menu. They have a cool touchscreen station inside that let's you make your own order with options (none, a little bit, slightly less, normal, slightly more, and extra) for every ingredient and sauces. It's really good to get exactly what you want to order. They even have options for different types of cheese, lettuce, and new sauces that you can swap or put on extra of. The quality of their food is quite good too. It tastes less artificial than McDonald's burgers. But still tastes more like fast food than a grilled burger for a bar and grill. It's a good medium...