1/4/2024 - Been coming to this Dunkin for a little over 2 years since moving in this part of town. Staff used to be THE GREATEST and I felt personable and comfortable. Since the changing of the guard, a lot of the people I used to see quit and they have not been properly staffed since. Today, I went in to order a coffee and a gentleman was looking to get a sandwich with his coffee. The girl with the extremely long braids was calling him to the register loudly saying, "You owe me money!" After hashing out a problem with his gift card, they tried to charge him over $11 for a medium coffee and sandwich when the sandwich is supposed to be 3 dollars when buying the coffee. Then they stated he owed 8 dollars to where he just asked for his coffee and cancelled the sandwich. After leaving I came back to get a sandwich. The price was $5.68. I gave the same girl with the braids $5.78. She took the money and closed the drawer with no change given back. I told her that I gave her $5.78 to which she asked me, "So you want 10 cents back?" While I didn't say it, the first thing in my mind was, "Yes, you owe me money." Can't say I'll be returning unless that girl is relieved of duties. Jazzy is awesome. The Caucasian young gentleman that works there is always polite and pleasant. The Spanish lady with the glasses that makes the sandwiches in the morning is also a peach. Too bad you have to be rated for poor customer service. You know what they say about one bad apple.....