Dunkin' — Restaurant in Hamden

1/4/2024 - Been coming to this Dunkin for a little over 2 years since moving in this part of town. Staff used to be THE GREATEST and I felt personable and comfortable. Since the changing of the guard, a lot of the people I used to see quit and they have not been properly staffed since. Today, I went in to order a coffee and a gentleman was looking to get a sandwich with his coffee. The girl with the extremely long braids was calling him to the register loudly saying, "You owe me money!" After hashing out a problem with his gift card, they tried to charge him over $11 for a medium coffee and sandwich when the sandwich is supposed to be 3 dollars when buying the coffee. Then they stated he owed 8 dollars to where he just asked for his coffee and cancelled the sandwich. After leaving I came back to get a sandwich. The price was $5.68. I gave the same girl with the braids $5.78. She took the money and closed the drawer with no change given back. I told her that I gave her $5.78 to which she asked me, "So you want 10 cents back?" While I didn't say it, the first thing in my mind was, "Yes, you owe me money." Can't say I'll be returning unless that girl is relieved of duties. Jazzy is awesome. The Caucasian young gentleman that works there is always polite and pleasant. The Spanish lady with the glasses that makes the sandwiches in the morning is also a peach. Too bad you have to be rated for poor customer service. You know what they say about one...

The worst customer service you can experience. I went there yesterday, and I was the only one at the store at the time. A worker was counting the money at the front register, and at least two other workers can be seen in the back. I waited for about 7 minutes, and he finished counting the money, and I thought he was going to take my order. Unfortunately, he did not. He started counting the money again. By the way, no greeting when you walking or when you stand in line at this place. Basically, your presence as a customer doesn't count. So, while he was counting the money again, two other people came in, and again neither him nor the other employees care about the customers waiting at the line. So, I realized that I was at the wrong and worst DD location, and I just left to another DD location on Foxon BLVD. The least that need to be done is a retraining so the staff can learn how to treat customers as human being and acknowledge...

My wife and I ordered coffees and food. When we noticed that the cashier did not have gloves on, my wife asked her kindly to put gloves on. She went on to make an excuse as to why she did not have them on. She then offered to remake our drinks because the food service workers had gloves on when handling the food but the barista and the cashier did not. So we said yes. As they were handling our items they started talking bad about us. As we drove off the cashier then stated, "you wasted three mins of my time." Because of the Covid-19 outbreak it is mandatory that all food service employees in the state of CT wear gloves and mask. As a restaurant employee myself and former food service manager I found this interaction extremely disrespectful and feel that necessary disciplinary actions should be taken towards these employees. The cashier's name is Michelle E. and the order # was 473 on...